Reapson Anticona
IT Local-Infrastructure Analyst
Heredia,H
Summary
Local IT - Infrastructure professional with strong background in managing and maintaining IT systems. Skilled in network administration, system troubleshooting, and data security. Known for effective collaboration and delivering results in dynamic environments. Reliable team player with flexible approach to evolving project needs.
Overview
5
5
years of professional experience
7
7
Certifications
3
3
Languages
Work History
IT Local-Infrastructure Analyst
3M Global Global Service Center
10.2021 - Current
- Provided technical remote and physical support to end-users, addressing complex issues and ensuring timely resolution.
- Developed documentation for system configurations, procedures, and best practices to ensure consistent application across the organization.
- Trained junior team members on best practices in infrastructure management and local costumer support, boosting their knowledge base while increasing overall team productivity.
- Managed enterprise devices within the Microsoft ecosystem, including Windows 11 deployment using Autopilot and remote configuration and administration through Microsoft Intune.
- Assist when giving support to company's servers.
- Provided basic administration and end-user support for IBM AS/400 ERP systems.
- Managed the full lifecycle of leased company devices, from initial receipt and user assignment (new or refurbished) to ongoing support and device return upon employee offboarding or vendor requirements.
- Conducted weekly audits of field IT operations, including review of tickets handled by myself and other Local IT agents, ensuring process compliance and proper administrative documentation.
Waiter, Cashier
Aji Limón
11.2020 - 10.2021
- Soft skills such as teamwork, customer service,responsibility, proactive and conflict resolution.
- The restaurant received foreigner costumers which made me constantly practice the English language.
Education
Bachelor - Systems Engineering
Universidad Fidélitas
Heredia 05.2001 -
High School Diploma -
CTP Jesus Ocaña Rojas
Alajuela 05.2001 -
Medium Technician - Bussiness Informatics
CTP Jesus Ocaña Rojas
Alajuela 05.2001 -
Skills
Collaborative teamwork
Certification
Azure Fundamentals Certification (AZ-900)
Timeline
Azure Fundamentals Certification (AZ-900)
02-2024
Cisco CCNA 3rd Module
11-2023
3M Agile-Kanban Certifications
09-2023
Scrum Fundamentals Certification
06-2023
UTN Medium-Advanced Excel
09-2022
IT Local-Infrastructure Analyst
3M Global Global Service Center
10.2021 - Current
NDG Linux Unhatched
03-2021
Waiter, Cashier
Aji Limón
11.2020 - 10.2021
Cisco IT Essentials
11-2019
Bachelor - Systems Engineering
Universidad Fidélitas
05.2001 -
High School Diploma -
CTP Jesus Ocaña Rojas
05.2001 -
Medium Technician - Bussiness Informatics
CTP Jesus Ocaña Rojas
05.2001 -