Rebeca Aviles
Limón
Summary
Dynamic and dedicated professional with extensive experience at Royal Caribbean Cruise Line, excelling in client service and administrative tasks. Proven ability to maintain high cleanliness standards while fostering strong team collaboration. Skilled in data entry and appointment scheduling, ensuring efficient operations and guest satisfaction.
Overview
12
12
years of professional experience
Work History
Maintenance Dispatcher
Royal Caribbean International
Royal Caribbean Cruise Line, Caribbean Way, Miami,
01.2011 - 01.2020
- Coordinated maintenance requests, prioritizing urgent issues for timely resolution.
- Utilized computerized maintenance management systems to track work orders and inventory.
- Communicated with technicians to schedule service calls effectively, minimizing downtime.
- Monitored equipment performance and reported anomalies to prevent failures.
- Developed and maintained comprehensive documentation of all maintenance activities.
- Assisted in training new dispatch staff on operational protocols and software tools.
- Collaborated with cross-functional teams to enhance workflow efficiency and service delivery.
Housekeeping Cleaner
Royal Caribbean Cruises Line
Miami
03.2008 - 03.2011
- Maintained cleanliness and sanitation standards in guest cabins and public areas.
- Operated cleaning equipment, including vacuums, floor buffers, and chemical dispensers.
- Disposed of waste and recyclables according to environmental protocols.
- Collaborated with team members to complete daily cleaning assignments efficiently.
- Reported maintenance issues to ensure timely repairs and guest satisfaction.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
Education
Diploma - Hotel Housekeeping Attendant
INA
Limón Bachelor - High School Diploma in Secondary Education
CINDEA
Costa Rica , Limón 07.2026 - 11.2026
Skills
Data entry
Telephone etiquette
Empathy and patience
Appointment scheduling
Administrative tasks
Emergency response
Office administration
Information assistance
Language proficiency
Client service
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Bachelor - High School Diploma in Secondary Education
CINDEA
07.2026 - 11.2026
Maintenance Dispatcher
Royal Caribbean International
01.2011 - 01.2020
Housekeeping Cleaner
Royal Caribbean Cruises Line
03.2008 - 03.2011
Diploma - Hotel Housekeeping Attendant
INA