Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebeca Berrocal

Instructional Designer
Naranjo

Summary

Instructional Designer and Learning & Development professional with proven experience in curriculum design, eLearning development, and training delivery. Skilled in creating engaging learning content using Articulate 360, Adobe Captivate, PowerPoint, and AI-powered tools. Strong background in conducting needs analysis, building technical product training, and implementing certification programs to enhance knowledge retention and team performance. Adept at collaborating with subject matter experts, cross-functional teams, and stakeholders to align training initiatives with business goals. Passionate about designing impactful learning experiences that support adoption of new systems and improve outcomes.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Content Developer

Concentrix
12.2022 - 08.2025
  • Designed and developed curriculum materials, eLearning modules, and multimedia content (including AI-generated video resources) to support diverse training programs.
  • Conducted needs assessments and created learning objectives, strategies, and assessments to align with organizational and client requirements.
  • Facilitated train-the-trainer sessions, providing instructional support, and gathering feedback for continuous improvement.
  • Developed and implemented certification programs to evaluate knowledge, track performance, and drive continuous learning.
  • Partnered with regional leaders, managers, and stakeholders to ensure scalability and alignment of training initiatives across LATAM.

Trainer II (Humana)

Concentrix
01.2021 - 01.2022
  • Delivered instructor-led and virtual training sessions focused on technical, customer service, and sales skills.
  • Designed and applied instructional materials, onboarding programs, and language-focused training to meet client KPIs and requirements.
  • Coordinated and facilitated New Hire Orientation (NHO) programs, ensuring smooth onboarding, and early performance success.
  • Evaluated learner performance, provided feedback, and recommended strategies to enhance skill development and knowledge retention.
  • Created presentations, reports, and performance insights for stakeholders to monitor training outcomes.

Advisor I, Sales - Subject Matter Expert (SME) (Humana)

Concentrix
01.2020 - 01.2021
  • Supported production teams as an SME, delivering technical solutions, guidance, and cross-functional support to improve agent performance.
  • Exceeded KPI and QA standards while maintaining high productivity and delivering customer-focused solutions in a fast-paced environment.
  • Shared expertise through mentoring and collaborative support, contributing to continuous performance improvements.

Education

B.A - English Teaching

Universidad de Costa Rica
01.2020

Skills

  • Instructional Design
  • eLearning Development (Articulate 360, Rise, Storyline, Adobe Captivate)
  • LMS Implementation & Management
  • Curriculum & Multimedia Content Development
  • Needs Analysis & Performance Evaluation
  • Instructor-Led & Virtual Training Delivery
  • Technical Product Training
  • Project & Stakeholder Collaboration
  • Microsoft Office 365 & PowerPoint
  • AI-Powered Learning Tools
  • Adaptability

Certification

2C1 TOEIC- Test of English for International Communication

Timeline

Content Developer

Concentrix
12.2022 - 08.2025

Trainer II (Humana)

Concentrix
01.2021 - 01.2022

Advisor I, Sales - Subject Matter Expert (SME) (Humana)

Concentrix
01.2020 - 01.2021

B.A - English Teaching

Universidad de Costa Rica

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Rebeca BerrocalInstructional Designer