Rebeca Campos

• Oversee a dynamic portfolio of 40–45 active implementation projects across 30–35 financial institutions, ensuring the successful deployment of CardHub, Fiserv’s digital debit and credit card management solution.
• Delivered 56 projects to completion—on time and within scope—through effective risk management, prioritization, and stakeholder coordination.
• Serve as Subject Matter Expert (SME) for CardHub, and currently expanding expertise in Tokenization to support the rollout of a second digital payments product.
• Lead the internal documentation squad, standardizing SOPs and ensuring consistent process execution across the implementation department.
• Resolve complex client issues with professionalism and efficiency, safeguarding satisfaction and long-term relationships.
• Designed and executed the onboarding and training program for 15+ new hires, accelerating team integration and performance.
• Partner with leadership on KPI tracking, metric reviews, and strategic planning to align team output with business goals.
• Apply PMI-aligned methodologies across all phases of the project lifecycle—from planning and testing to delivery and closure.
• Act as the central point of contact between cross-functional teams (Product, QA, Development) and external stakeholders to ensure seamless execution.
• Provide consultative insights to financial institutions on UX, feature configuration, and product customization to optimize adoption and client outcomes.
• Drive continuous improvement initiatives that increase operational efficiency and elevate the client experience.
• Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
• Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
• Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
• Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
• Developed project plans identifying key issues, approaches and performance metrics.

• Lead in creating, defining, and owning the success of all WU products and new features for the LATAM region.
• Develop key project goals and work collaboratively with cross-functional teams to achieve them in a timely and effective manner.
• Responsible for building customer relationships and developing B2B rapport within the designated sales territory.
• Using KYC process within the LATAM region.
• Work alongside several internal teams to make sure we are delivering the best product management practices while guiding the team's growth and supporting their needs.
• Establish effective relationships across a wide range of teams in the business.
• Identify and address pain points in the processes.
• Facilitate meetings and workshops that drive collaboration, and prioritization to improve impact.
• Provide regular communication to management on status updates related to project operations, including project timelines, milestones, and deadlines.
• Collaborate with key stakeholders to execute product initiatives throughout the product development life cycles.

Manage a portfolio of 15 clients, representing a $37MM YOY YTD GMS with an average growth of 200%.

• Experienced in developing business strategies to maximize this relationship and improve each client’s performance individually.
• Kaizen Team Representative, in charge of providing guidance to Account Managers and handling functional projects applying Lean / Six Sigma methodologies.
• Reviewed, deep-dived and addressed +11 initiatives in the last 1.5 years. Success rate implementation of 38%.
• Functional Project and Program Manager handling the Social Media Promo codes SME in the Strategical Account Management Core organization with an impact on +120 Account Managers and +600 Selling Partner Accounts.
• Provide 1:1 coaching through the SMEs in the Strategical Account Management Core Organization, providing constant recognition and initiatives for the team.
• Vocal individual and experienced raising awareness and escalations to Leadership with our global counterparts (EU, US, and Asia teams) to drive best practices and to identify new opportunities focused on improving customer and Selling Partner experience.
• Conduct deep-dive analysis on issues affecting seller business performance and provide the voice of the seller as input into product development and process improvement.
• Focused on driving results, managing all aspects of the client relationship, providing individualized treatment to the accounts, and working across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.
• Partnering with external teams, including category management and merchant technology, to align programs and initiatives to drive growth in the existing seller base.
• Master understanding the specification of e-commerce categorization to spot popular brands, trends, seasonal items, and pricing to best guide strategic recruitment and participate in category projects based on the product my seller offers.
• Help the recruiting team by prospecting to bring new talents and new strategic account managers to the organization.
• Effectively built and maintained long-lasting client relationships.
• Collaborated with sales team members to identify growth opportunities and develop strategies to seize them.
• Worked with Customer Service and Product Development departments to enhance overall customer experience.
• Communicated the progress of quarterly initiatives to internal and external stakeholders.
• Implemented client-focused solutions to enhance sales volume.
• Worked to ensure a positive and hassle-free customer experience.
• Identified and maximized sales opportunities, and increased customer retention rates.
• Settled any customer disputes professionally and pleasantly.

• Brought forth excellent customer service skills and a commitment to customer satisfaction.
• Maintained up-to-date knowledge of all retail promotions.
• Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
• Prospect customers through telephone, email, industry events, and social media within assigned territory and customer segments, working closely with Implementation analyst to profile prospects.
• In charge of organizing the training to the engineers in USA and Canada locations, including travels to the location to make sure that all assets and trainers were ready.
• Served as an enthusiastic and productive sales associate.