Rebecca Elliott
Virginia Beach,VA
Summary
Personable Guest Relations Representative known for high productivity and efficient task completion. Skilled in customer service management, conflict resolution, and communication, excelling in empathy, active listening, and problem-solving to enhance guest experiences. Ready to leverage interpersonal skills to foster positive interactions and ensure guest satisfaction.
Overview
7
7
years of professional experience
Work History
Guest Relations Representative
Sentara Leigh Hospital
, Virginia
09.2021 - Current
- Greeted guests upon arrival and provided them with information needed for their visit.
- Provided assistance to guests during their stay, including responding to inquiries and addressing any complaints.
- Assisted in resolving guest issues in a timely manner.
- Checked IDs, took pictures.
- Answered incoming calls and directed them to the right department.
- Stocking masks, sanitizers, etc.
- often acting like a security officer for the front lobby
Restaurant Hostess/ Busser
Blvd Bistro
Virginia Beach, Virginia
08.2020 - 10.2021
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
Restaurant Hostess/ Busser
Mary's restaurant
Virginia Beach, Virginia
07.2017 - 07.2020
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Helped bus tables on high-volume times of day.
- Made the beverages for the guests.
- Made reservations.
- Dishwasher, when short-staffed.
- cahier
- handled cash in excess of up to 1000$
Education
Associate of Arts -
Regent University
Virginia Beach, VA08-2024
High School Diploma -
Tallwood
Kempsville Road, Virginia Beach,Virginia06-2021
Skills
- Cultural Awareness
- Security Protocols
- Housekeeping coordination
- Payment Processing
- Table Setting
- Exceptional communication
- Food and beverage knowledge
- Menu presentation
- Upselling abilities
- Complaint Handling
- Guest satisfaction
- Check-in and Check-out Procedures
- Transportation Arrangements
- Lost and Found Management
Affiliations
- I love the fine arts such as the theater
- singing and acting
- reading
- volunteering in the theatre with my mom as my usher
Timeline
Guest Relations Representative
Sentara Leigh Hospital
09.2021 - Current
Restaurant Hostess/ Busser
Blvd Bistro
08.2020 - 10.2021
Restaurant Hostess/ Busser
Mary's restaurant
07.2017 - 07.2020
Associate of Arts -
Regent University
High School Diploma -
Tallwood