Summary
Work History
Skills
References
Timeline
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Rebecca Reimer

Kelowna,British Columbia

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Pizzeria Owner/Manager of Operations

Sergio's Pizzeria
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Waitress

The Three Brits
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Waitress

Caramba Restarante
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

Bartender

El Furniture Warehouse
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Waitress

Amsterdam Pub
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Skills

  • Customer Relations
  • Small business operations
  • Hospitality service expertise
  • Staff Management
  • Wine pairing knowledge
  • Safe Food Handling
  • Menu Memorization
  • High-volume dining
  • Suggestive Selling
  • Beverage Preparation
  • Employee Training
  • Cool Under Pressure

References

Sam Murphy - Donnelly Group/Regional Operator

778.997.9272


Juliet Crisp - General Manager, Caramba Restarante 

604.368.0129

Timeline

Pizzeria Owner/Manager of Operations

Sergio's Pizzeria

Waitress

The Three Brits

Waitress

Caramba Restarante

Bartender

El Furniture Warehouse

Waitress

Amsterdam Pub

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Rebecca Reimer