Regina Ross
Cary
Summary
Highly creative and reputable Customer Service Representative with 10+ years of expertise in marketing and sales. Successfully hosted promotional events to consistently provide representation and share brand benefits with potential customers. Effective at time management and talented in communicating to large groups of people. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Key Holder
Selfie WRLD
08.2021 - 05.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Engaged with customers to build rapport and promote long-term loyalty for increased sales
- Managed customer needs and delegated tasks to employees for optimal coverage
- Streamlined opening and closing procedures as integral member of store staff
- Educated staff on strategies for handling difficult customers and challenging situations
- Trained team members in successful strategies to meet operational and sales targets
- Promoted business' development by building and maintaining relationships with new clients
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Brand Ambassador
Interactions
12.2019 - 03.2020
- Promoted positive company image through superior customer service experiences
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
- Took high-quality photographs of products to support social media campaigns
- Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness
- Built relationships and personalized future client development opportunities by collecting customer data
- Promoted products and campaigns by educating customers and prospects about offerings
- Replenished product stock to maintain appropriate levels and meet expected sales demands
- Increased sales 40% through training and professional presentations.
Model Talent Coordinator
Barbizon USA
08.2017 - 09.2019
- Contacted models and actors to provide notification of audition and performance opportunities and set up audition times
- Maintained updated knowledge of industry trends to make informed casting decisions and achieve target audience goals
- Scheduled casting sessions by booking audition spaces, arranging talent and orchestrating on-site casting details
- Accomplished simultaneous objectives by meticulously managing schedules, monitoring email and prioritizing multiple tasks
- Leveraged computer database to input and compile data gathered from various sources
- Improved operations by working with team members and customers to find workable solutions
- Answered 6 to 10 calls per hour to assist with customer questions and concerns
- Demonstrated leadership by making improvements to work processes and helping to train others.
Style Consultant
S2G Support Services Michael Kors Campaign
08.2016 - 08.2018
- Guided clients to imaginative clothing and accessory combinations via brainstorming and expert direction attuned to client's taste and needs
- Educated clients regarding future promotions, sales and upcoming events, stressing potential benefits to client
- Oversaw overall warranty department operation, engaging in loss prevention, online order processing
- Exuded excitement about how specific fashion products could vitalize client's appearance, image and confidence
- Maximized company profits through effective product sales and updated customer service standard to obtain return customers
- Recommended styles based on clients' needs and appearances
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Sales Associate
Belks Dept Store
01.2000 - 03.2004
- Built trusting relationships with customers by making personal connections
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Offered product and service consultations and employed upselling techniques
- Answered incoming telephone calls to provide store, products and services information
- Met merchandise processing standards and maintained organized and accessible work area
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Education
Associates - Billing And Coding
Everest Institute
01.2019
EHR Certified Electronic Healthcare Records -
University.
09.2009
Skills
- Revenue generation
- Relationship management
- Communication skills
- Brand awareness
- Social media management
- Customer relations
- Reliable and trustworthy
- Time management
- Training & Development
- Multitasking
- Problem resolution
- Active listening
- Conflict resolution
- Computer skills
- Organizational skills
- Customer Service
- Effective Customer Communication
- Speaking Clearly
- Product Demonstration
Timeline
Key Holder
Selfie WRLD
08.2021 - 05.2023
Brand Ambassador
Interactions
12.2019 - 03.2020
Model Talent Coordinator
Barbizon USA
08.2017 - 09.2019
Style Consultant
S2G Support Services Michael Kors Campaign
08.2016 - 08.2018
Sales Associate
Belks Dept Store
01.2000 - 03.2004
Associates - Billing And Coding
Everest Institute
EHR Certified Electronic Healthcare Records -
University.
Similar Profiles
Lexi TsatarosLexi Tsataros
Associate at Selfie Wrld JaxAssociate at Selfie Wrld Jax
Tsiry RakotoTsiry Rakoto
Chief Operating Officer at WRLD FOUNDATIONChief Operating Officer at WRLD FOUNDATION
Melissa WhiteMelissa White
Practice Manager/Medical Assistant/Receptionist Administrator at Selfie AestheticPractice Manager/Medical Assistant/Receptionist Administrator at Selfie Aesthetic