Reynaldo Hernandez Guerrero
Alajuela,Alajuela
Summary
Result-oriented professional with a strong focus on establishing strategic relationships through effective communication. Goal is to grow within the organization by applying knowledge and skills, gaining experience in various areas of the company, and continuing personal and professional development. Achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
B2B Sales Campaign
Accenture
09.2023 - Current
- Developed and executed B2B sales strategies to drive revenue growth.
- Established and maintained strategic relationships with key clients.
- Utilized effective communication skills to achieve sales targets.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Sales Support and Customer Services Specialist
Support Services Group (SSG)
01.2021 - 01.2023
- Assisted new and existing customers with residential internet services and mobile phones.
- Provided exceptional customer service to enhance customer satisfaction and retention.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
Bilingual Security Officer (Anglo-School)
SMS OUTSOURCING
01.2020 - 04.2022
- Increased customer return rates by delivering excellent customer service.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Grupo Mrdos
01.2011 - 01.2016
- Offered customer service skills and a commitment to customer satisfaction.
Hight School Teacher
College Cristiano Divine Salvador
01.2003 - 01.2007
- Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
- Managed classroom resources efficiently, ensuring that all necessary materials were readily available for lessons and activities.
- Increased student comprehension by incorporating real-world examples and hands-on activities into lessons.
Elementary School Teacher
College Cristiano Maranta
01.2002 - 01.2004
- Ensured a positive and hassle-free student experience.
Education
Pending Completion - Information Technology
Cisco Technology
Remote 01.2023
Certification -
B2B
01.2023
Bachelor's - Executive For Service Centers
Technical College of Escazú
Escazu 01.2022
Bachelor's Degree - undefined
Instituto 15 de Julio-Nicaragua
01.1999
Skills
- Proficient in MS Office (Word, Excel, PowerPoint)
- Planning and organization
- Proactive and always striving to give the extra mile
- Friendly and outgoing attitude
- Honesty and integrity
- Teamwork skills
- Excellent work ethic
- Motivated attitude
- Excellent customer service skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Accomplishments
- Collaborated with a team of one to develop the AT&T Business Public Sector.
- Worked with a team of two on the development of the Business Access by Marriott Bonvoy Platform.
- Achieved pipeline targets by consistently meeting monthly goals with accuracy and efficiency.
- Increased platform revenue by introducing a new Travel & Expense Management system for Business Access by Marriott Bonvoy.
- Awarded the Accenture Stella Award for being the best delivery success agent in Costa Rica during the last quarter of 2024.
Certification
- Business Analysis Professional (Certified)
- Effectiveness Competencies (Certified)
- Business Development Foundation (Certified)
- Communication with Empathy (Certified)
- Como Desarrollar tu Elevator Pitch (Certified)
- Enabling Business Process Improvement (Certified)
- Selling/Handling Objections (Certified)
- Selling into Industries – Telecommunication (Certified)
- Social Selling Foundation (Certified)
LANGUAGES
English: 85 to 90 % (Upper Intermediate)
B2+-C1.Spanish: Native Speaker
Timeline
B2B Sales Campaign
Accenture
09.2023 - Current
Sales Support and Customer Services Specialist
Support Services Group (SSG)
01.2021 - 01.2023
Bilingual Security Officer (Anglo-School)
SMS OUTSOURCING
01.2020 - 04.2022
Security Officer
Grupo Mrdos
01.2011 - 01.2016
Hight School Teacher
College Cristiano Divine Salvador
01.2003 - 01.2007
Elementary School Teacher
College Cristiano Maranta
01.2002 - 01.2004
Bachelor's Degree - undefined
Instituto 15 de Julio-Nicaragua
Pending Completion - Information Technology
Cisco Technology
Certification -
B2B
Bachelor's - Executive For Service Centers
Technical College of Escazú
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