Reynaldo Paz Bolanos
San Mateo
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision on the premises and remotely.
Overview
10
10
years of professional experience
Work History
English – Spanish Consecutive Interpreter
TransPerfect Translations International
Remote
06.2023 - Current
- Enabled effective communication between medical professionals and patients by delivering accurate interpretations of diagnoses and treatment plans.
- Comprehended and translated oral or written communications from English to Spanish.
- Supported bilingual understanding for non-English speakers with accurate consecutive interpretation of complex topics.
- Streamlined call handling processes for improved efficiency and reduced average call time.
Rententions Phone Agent
Suppor Services Group
Heredia, Costa Rica
08.2022 - 06.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated calls with professionalism, finding resolutions that satisfied both customer needs and company guidelines.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
Questionnaire Coordinator
Lawyers For Employees And Consumer Rights.
San Jose Costa Rica (Hybrid)
01.2018 - 06.2022
- Entered data, generated reports, and produced questionaires and docusigns.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
- Improved lawyers satisfaction with timely communication and thorough explanations of complex legal concepts.
- Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
Front Desk Receptionisht
Hotel Isla Chiquita
Isla Chiquita Golfo De Nicoya
01.2019 - 04.2020
- Prepared Folios the night before for the AM shift in order to ensure a smooth and fast check out of the guests.
- Prepared availability reports and took some reservations to assist that department when necessary. Prepared arrivals and departure's reports. Pre assigned rooms and prepared guest registration cards for guests signing in.
- Kept in close contact with all departments specially housekeeping, maintenance and F and B to ensure a satisfactory stay of each customer.
- Handled cash and effectively closed the cash register at the end of the day.
Telesales Representative
Dialog Direct
Heredia
11.2014 - 12.2017
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions for electricity providers in Canada.
- Overcame objections using by adding value to the product.
- Strengthened brand reputation by delivering benefits in order to retain customers who wanted to switch to other providers.
Education
Associate of Arts - Hospitality Business.
Michigan State University, Elli Broad College
East Lansing, MiHigh School Diploma -
Holmes Highschool
Covington, KYSUMMER INTERNSHIPS.
Skills
- Administrative Support
- Clerical duties
- Pivot tables and charts
- VLOOKUP Functions
- Data Entry
- Verbal and written communication
- Customer/Client relations
- CRM software proficiency
- Typing Speed 56 wp average
- Call Routing
- Reliability and punctuality
- Microsoft Office
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Proficient
C2
Timeline
English – Spanish Consecutive Interpreter
TransPerfect Translations International
06.2023 - Current
Rententions Phone Agent
Suppor Services Group
08.2022 - 06.2023
Front Desk Receptionisht
Hotel Isla Chiquita
01.2019 - 04.2020
Questionnaire Coordinator
Lawyers For Employees And Consumer Rights.
01.2018 - 06.2022
Telesales Representative
Dialog Direct
11.2014 - 12.2017
Associate of Arts - Hospitality Business.
Michigan State University, Elli Broad College
High School Diploma -
Holmes Highschool
SUMMER INTERNSHIPS.