Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rhonda Everman

Summary

Customer service professional with 10+ years experience in the travel industry. I excel at problem solving, time management, prioritizing challenges and teamwork are my attributes. Also dependability, being organized, enthusiastic, personable and willingness to learn new skills.

Diligent proven track record in managing ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

30
30
years of professional experience

Work History

Administrative Assistant to Independent Agent

CALDWELL BANKER
11.2019 - 03.2023
  • Greeted and proactively assisted clients in a timely manner.
  • Schedule appointments for showings and closing. Managing calendar events. Create mailing lists and welcome packets which included community, schools, local interests and correspondence.
  • Serve as point of contact for incoming phone calls, taking messages and addressing inquiries.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Interlibrary Loan Agent/Client Services

Goshen County Public Library
06.2016 - 10.2019
  • Sourced and processed interlibrary loan requests across library networks.
  • Compiled and maintained circulation spreadsheets, along with Word documents to record usage of materials.
  • Handled in-person, telephone and email requests for information and materials.
  • Used library and scholarly database to locate reliable resources.
  • Located desired materials for institutional staff special projects.

Caregiver Provider

02.2013 - 07.2018
  • Monitor vital signs and medication use, documenting variances and concerning responses.
  • Coordinated and administrated medications and organized healthcare appointments to maintain optimal healthcare.
  • Facilitated best care by developing strong and trusting rapport with medical staff.
  • Transported to locations such as medical appointments.

Quality Assurance Agent

Forensic Laboratories
06.2011 - 02.2013
  • Arrange and assess drug test results for reporting to law enforcement.
  • Worked with offsite teams to complete timely tests and facilitate delivery of results.
  • Produce test scripts for new automated software testing.
  • Conduct and process load tests and determine server operating parameters.
  • Implemented internal auditing practices to create standards for compliance reports.

International Reservation Agent

Continental Airlines /United Airlines
05.1993 - 05.2010
  • Processed incoming reservation calls and applied up-selling techniques to premium services.
  • Contacted customers to advise on travel conveyance changes.
  • Collaborate with special departments to arrange travel plans for large groups.
  • Deliver exceptional service to every customer through active listening and well-developed interpersonal skills.

Education

Computer And Information Science -

Auraria Community College
Denver, CO

Machebeuf Catholic High School
Denver, CO

Skills

  • Administrative Assistant
  • Customer support expertise
  • Effective team leadership
  • Microsoft Excel proficiency
  • Customer support
  • Data entry, computer skills
  • Office administration
  • Administrative support
  • Appointment scheduling

Languages

Learning Spanish

Timeline

Administrative Assistant to Independent Agent

CALDWELL BANKER
11.2019 - 03.2023

Interlibrary Loan Agent/Client Services

Goshen County Public Library
06.2016 - 10.2019

Caregiver Provider

02.2013 - 07.2018

Quality Assurance Agent

Forensic Laboratories
06.2011 - 02.2013

International Reservation Agent

Continental Airlines /United Airlines
05.1993 - 05.2010

Machebeuf Catholic High School

Computer And Information Science -

Auraria Community College

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Rhonda Everman