RICARDO GOMEZ MONESTEL
La Union
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
2
2
Languages
Work History
PFS2
Health Prime
07.2024 - Current
Operations Team Leader
Concentrix
10.2023 - 05.2024
- Organizing work and tasks every week according agenda
- Communicating goals in the team and team work with other Team Leads to set goals in the company
- Connecting work to context
- Delegating tasks
- To create payroll sheets every week for game changers
- Leading by example
- Allocating and managing resources
- Problem solving and multitasking activities
- Managing project progress by performance plans to help our own development with mentor and company
- Using Excell,Word, PowerPoint among other tools from Microsoft 365 to have communication and shared documents
- Create tickets to help Game Changers with multiple PC errors in their main apps to work
Disputes Advisor I
Concentrix
05.2023 - 12.2023
- Help the customers with restricted accounts due to unrecognized activities or charges
- Dispute charges as fraudulent after investigation via chat or call, provide disputes related all possible issues with a product that was bought with Apple Card(no merchandise received, recurrent subscriptions, wrong amounts, quality issues, no refunds back, among others)
- Answer chat and calls related to disputes and fraud issues in the account and escalate multiple issues to other departments depending of the situation
Advisor I Customer Service
Concentrix
10.2022 - 05.2023
- Help customers with multiple Apple Card issues(interest charges, payments, tech issues related with the iphone wallet app, card replacements, credit line increases options, among other features provided by client that help us to make easier the customer´s issues to be fixed)
- Answer calls and chats related to all the mentioned possible situations, help the customers to change information in their cards or account and how to updated by guiding them
Advisor I
Concentrix
06.2022 - 10.2022
- Help and troubleshoot multiple issues in YouTube Partner Program
- Identify and help via chat partners with issues with videos, flags in the account, quality, content creators errors and analyze data from earnings and payments date with some tools provided by client
- To guide and educate partners with the YouTube Support main page to help them to better understand how to get into the partners program and how to succeed with videos by healthy recommendations
Customer Service Pharmacovigilance
Conexus-Group
05.2021 - 06.2022
- Available for patients to identify and report multiple adverse events during medication (before, during or after the medication)
- Using Excel to report and create sheets to have a control of every case of patients in order to be checked and sent
- Answer multiple calls and chats in order to provide information about multiple products and benefits of medications(GSK, BAYER)
- Coordinate with a Jansen Shuttle Services Line to take patients from specific locations point to point(Jamaica)
Education
Industrial Engineering -
Universidad Fidelitas
High School Diploma - undefined
Jose Joaquin Vargas Calvo
Microsoft Package - undefined
CENECOOP
Skills
- Budget Development
- Cost Control
- Coaching
- Training
- Employee Development
- Compliance Management
- Facility Management
- Team Building
- Performance Monitoring
- Safety Management
- Reliability Management
- Customer Service
- Leadership
Timeline
PFS2
Health Prime
07.2024 - Current
Operations Team Leader
Concentrix
10.2023 - 05.2024
Disputes Advisor I
Concentrix
05.2023 - 12.2023
Advisor I Customer Service
Concentrix
10.2022 - 05.2023
Advisor I
Concentrix
06.2022 - 10.2022
Customer Service Pharmacovigilance
Conexus-Group
05.2021 - 06.2022
High School Diploma - undefined
Jose Joaquin Vargas Calvo
Microsoft Package - undefined
CENECOOP
Industrial Engineering -
Universidad Fidelitas