Ricardo Hernandez
Customer Service Agent
Alajuela
Summary
Proven Operator and Customer Service Agent with a track record of enhancing safety and customer satisfaction at Boston Scientifics. Excelled in teamwork, equipment operation, and maintaining high professionalism under pressure. Achieved consistent performance metrics, showcasing a blend of technical proficiency and exceptional service skills.
Overview
4
4
years of professional experience
1
1
Language
Work History
Operator
Boston Scintifics
11.2024 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Customer Service Agent
Insomnio Paranoia
11.2020 - 12.2020
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Education
High School Diploma -
Liceo De Poas
Poas 05.2001 -
Skills
Teamwork and collaboration
Tool operation
Equipment operation
Safety compliance
Information verification
Customer service
Call control
Timeline
Operator
Boston Scintifics
11.2024 - Current
Customer Service Agent
Insomnio Paranoia
11.2020 - 12.2020
High School Diploma -
Liceo De Poas
05.2001 -