DIY Projects
Ricardo Jiménez Marín
Bilingual Customer Service Representative
Summary
Positive and personable, with knack for clear communication and problem-solving. Familiar with troubleshooting techniques and customer service principles, paired with technical skills in software navigation. Committed to delivering exceptional support and enhancing customer experiences.
I am a person committed to continuous learning and professional growth. I value feedback as a key tool to improve and refine my skills. When I face a new challenge, I research thoroughly and strive to master it. I am characterized by being respectful, honest and detailed. I have experience in graphic design and digital art production, as well as basic knowledge in computer maintenance. I also have skills in handling manual and electrical tools.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Bilingual customer service and support agent
Movate
08.2024 - 02.2025
- As a customer support specialist, I oversaw answering questions both by phone and mainly through chats
- My goal was to solve problems and help clients thrive in their businesses
- At Movate, I provided support to an integrated point-of-sale system for restaurants, where I helped create digital menus, resolve technical questions about the system, correct restaurant financial reports and guide clients with general questions
- Answer questions about products and memberships
- Manage customer inquiries and feedback
- Provide information about products and services
- Process returns and service transactions online in line with the company's total satisfaction guarantee
- Follow document disposal and information retention guidelines
Bilingual customer service and support agent
Foundever
08.2022 - 08.2023
- Company Overview: Foundever is a call center service center that works for multiple companies in my case it was a bank
- I worked attending 60 calls a day on average, maintaining strict metrics and good tone with clients from the United States in English and sometimes in Spanish, about their bank accounts, resolving conflicts and queries with guidance and support
- Identify problems and find solutions to provide answers to customer questions using the given communication channel
- Properly document the database using the tools provided to track customer requests by entering data
- Meet individual and team performance goals, including customer service, productivity and quality standards
- Track the customer's incident until its resolution, such as requests, transactions, information changes or any other issue raised by the customer
- Foundever is a call center service center that works for multiple companies in my case it was a bank
Education
Certificate of Completion of High School Education - High School
Reina De Los Ángeles Bilingual Scientific School
San Sebastián, San José02-2017
Regular English course B2 certificate - undefined
Technological Institute of Costa Rica (TEC)
10.2021 - 03.2024
Virtual Technical Course in Assistance in Business Administration - Business Administration
Frankfort Academy
01.2024 - Current
Skills
Customer service
Analysis
Synthesis
Criticism
Responsibility
Live chat support
Complaint handling
Technical troubleshooting
Documentation and reporting
Salesforce expertise
Home Number
+(506) 2250-2862
Studies
- Certificate of completion of high school education, Reina de los Ángeles Bilingual Scientific School, San Sebastián, San José, 2017
- Regular English course B2 certificate, Technological Institute of Costa Rica (TEC) through FundaTEC, 10/01/21, 03/31/24
- Virtual technical course in assistance in business administration, Frankfort Academy, 01/01/24
Interests
Cooking
History
Gaming enthusiast
Film buff
Technocrat
Photography
Digital Arts
Timeline
Bilingual customer service and support agent
Movate
08.2024 - 02.2025
Virtual Technical Course in Assistance in Business Administration - Business Administration
Frankfort Academy
01.2024 - Current
Bilingual customer service and support agent
Foundever
08.2022 - 08.2023
Regular English course B2 certificate - undefined
Technological Institute of Costa Rica (TEC)
10.2021 - 03.2024
Certificate of Completion of High School Education - High School
Reina De Los Ángeles Bilingual Scientific School