Summary
Overview
Work History
Education
Skills
Home Number
Websites
Studies
Interests
Timeline
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Ricardo Jiménez Marín

Bilingual Customer Service Representative

Summary

Positive and personable, with knack for clear communication and problem-solving. Familiar with troubleshooting techniques and customer service principles, paired with technical skills in software navigation. Committed to delivering exceptional support and enhancing customer experiences.

I am a person committed to continuous learning and professional growth. I value feedback as a key tool to improve and refine my skills. When I face a new challenge, I research thoroughly and strive to master it. I am characterized by being respectful, honest and detailed. I have experience in graphic design and digital art production, as well as basic knowledge in computer maintenance. I also have skills in handling manual and electrical tools.

Overview

3
3
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Bilingual customer service and support agent

Movate
08.2024 - 02.2025
  • As a customer support specialist, I oversaw answering questions both by phone and mainly through chats
  • My goal was to solve problems and help clients thrive in their businesses
  • At Movate, I provided support to an integrated point-of-sale system for restaurants, where I helped create digital menus, resolve technical questions about the system, correct restaurant financial reports and guide clients with general questions
  • Answer questions about products and memberships
  • Manage customer inquiries and feedback
  • Provide information about products and services
  • Process returns and service transactions online in line with the company's total satisfaction guarantee
  • Follow document disposal and information retention guidelines

Bilingual customer service and support agent

Foundever
08.2022 - 08.2023
  • Company Overview: Foundever is a call center service center that works for multiple companies in my case it was a bank
  • I worked attending 60 calls a day on average, maintaining strict metrics and good tone with clients from the United States in English and sometimes in Spanish, about their bank accounts, resolving conflicts and queries with guidance and support
  • Identify problems and find solutions to provide answers to customer questions using the given communication channel
  • Properly document the database using the tools provided to track customer requests by entering data
  • Meet individual and team performance goals, including customer service, productivity and quality standards
  • Track the customer's incident until its resolution, such as requests, transactions, information changes or any other issue raised by the customer
  • Foundever is a call center service center that works for multiple companies in my case it was a bank

Education

Certificate of Completion of High School Education - High School

Reina De Los Ángeles Bilingual Scientific School
San Sebastián, San José
02-2017

Regular English course B2 certificate - undefined

Technological Institute of Costa Rica (TEC)
10.2021 - 2024.03

Virtual Technical Course in Assistance in Business Administration - Business Administration

Frankfort Academy
01.2024 - Current

Skills

  • Customer service
  • Analysis
  • Synthesis
  • Criticism
  • Responsibility
  • Live chat support
  • Complaint handling
  • Technical troubleshooting
  • Documentation and reporting
  • Salesforce expertise

Home Number

+(506) 2250-2862

Studies

  • Certificate of completion of high school education, Reina de los Ángeles Bilingual Scientific School, San Sebastián, San José, 2017
  • Regular English course B2 certificate, Technological Institute of Costa Rica (TEC) through FundaTEC, 10/01/21, 03/31/24
  • Virtual technical course in assistance in business administration, Frankfort Academy, 01/01/24

Interests

DIY Projects

Cooking

History

Gaming enthusiast

Film buff

Technocrat

Photography

Digital Arts

Timeline

Bilingual customer service and support agent

Movate
08.2024 - 02.2025

Virtual Technical Course in Assistance in Business Administration - Business Administration

Frankfort Academy
01.2024 - Current

Bilingual customer service and support agent

Foundever
08.2022 - 08.2023

Regular English course B2 certificate - undefined

Technological Institute of Costa Rica (TEC)
10.2021 - 2024.03

Certificate of Completion of High School Education - High School

Reina De Los Ángeles Bilingual Scientific School

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Ricardo Jiménez MarínBilingual Customer Service Representative