Ricardo Matamoros H

Company Overview: U.S.-based company specializing in Digital Marketing.

• Act as the primary HR point of contact for Costa Rica, advising local and global leaders on employee relations, coaching, and compliance aligned with CR labor law and Kepler’s policies.
• Lead policy design and implementation, keeping the CR employee handbook aligned with labor updates and corporate strategy.
• Built and rolled out a tailored onboarding experience for all CR new hires, integrating cultural orientation and legal documentation completion.
• Conduct exit interviews and trend analysis; provide strategic insights to reduce attrition and enhance retention.
• Partner with U.S. Total Rewards to drive compensation planning, salary band structure, and benefits renewals.
• Oversaw the HR transition during team growth in Costa Rica, supporting 100+ hires across marketing, tech, and analytics roles.
• Spearheaded DEI audits and engagement surveys; delivered data-backed recommendations to improve team morale and inclusion.

Key Achievements:

• Designed and launched Costa Rica’s 30/60/90 integration tracker for new managers.
• Led policy compliance audits and implemented process automations that reduced manual payroll and time-tracking efforts.
• Structured CR leadership training pilot and collaborated with L&D to launch a hybrid development model.
• New benefit package implementation.
• Driving attrition reduction through strategic culture and engagement programs.

• Provided technical support for the implementation and management of a new DocuSign account.
• Recognized as a Top Performer in 2020 for outstanding contributions and results.
• Trained and onboarded new hires, ensuring smooth integration and knowledge transfer.

• Built the company’s HR function from scratch, including policy creation, talent acquisition, performance management, and job evaluations.
• Managed full-cycle recruiting and led workforce planning for the Guanacaste office expansion.
• Implemented internal communication strategies to drive alignment and accountability across departments.
• Worked effectively in fast-paced environments.

Company Overview: IT Chamber of Costa Rica.

• Designed and implemented HR processes including performance reviews, recruitment, and internal events.
• Temporarily assumed GM responsibilities during transition periods.
• Led HR logistics for national IT events and government-related assemblies.
• Served as HR Business Partner to the Board of Directors, providing strategic HR support.
• Supported compensation planning and accounting-related processes.
• Negotiated contracts to secure favorable rates and terms.