Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Websites
Timeline
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Ricardo Molina

Costa Rica

Summary

A seasoned iGaming Professional adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing iGaming products and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering teams to excel in performance but foremost a sports fan enthusiast.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Project Manager & Scrum Master

CDEV Lightspeed Development
02.2021 - 03.2023
  • Drive and manage the solutions development process and ensure the product team understands the direction and vision.
  • Collaborated with the different business units to discover and deliver the best solution to the market.
  • Created and maintained the solution vision, roadmap, and backlog of work through the project's life cycle.
  • Translated features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholders’ requirements.

Product Owner & Casino Manager for LATAM

CDEV Lightspeed Development
10.2019 - 01.2021
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Owned and prioritized product backlog.
  • Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
  • Brand development for legal compliance for the gaming license in Mexico.
  • Responsible for creating and maintaining policies regarding casino operations.
  • Bettor’s data analysis responsibilities (trends and patterns).

Senior Marketing Specialist

CDEV Lightspeed Development
11.2018 - 09.2019
  • Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
  • Identified appropriate marketing channels and targeted customers for campaigns.
  • Monitored trends in social media, industry and competitive landscape to create new material.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
  • Maintained a high level of understanding of industry standards and trends.

Product Management Specialist

SBR NetMarketing and Consulting S.A
04.2014 - 07.2016
  • Performed product management, planning and execution of the product's lifecycle.
  • Curation and prioritization of the requirements of products.
  • Collaborated with the different business units to discover and deliver the best solution to the market.
  • Conducted full lifecycle assessment to maximize quality control plans to identify improvements.
  • Analyzing and documenting the product development process.
  • Conducted market research and analyzing industry trends.

Product Management Specialist

Ganchrow Scientific
12.2011 - 07.2014
  • In charge of overseeing software development and ensuring process designs, process optimizations and process policies.
  • Acting as the major liaison between the application development and the network operations teams for release management control.
  • Also operated at an advisory level, consistently interacting with IT and line-of-business management.
  • Maintained constant communication with senior teams for resolving business-wide and/or internal issues that provided the best results for the company as a whole.
  • Developed and implementing standards for inspection (QA).
  • Developed a workflow for product inspection (QA).

Operations Manager

21GNet
07.2006 - 04.2008
  • Product development process definition, from conceptualization, design and development to marketing of the newly created service (blackjack online tournament).
  • Devised processes to boost long-term business success and increase profit levels.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
  • Scheduled employees for day and night shifts, taking into account customer traffic and employee strengths.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as a key advocate for various personnel issues.
  • Responsible for delivering in-person, telephonic and web-based training sessions and workshops to affiliated brands.

Poker Room Manager

BetonSports PLC
02.2005 - 07.2006
  • Responsible for the design of the unification process of all Poker Operations owned by the Corporation. (BoS Group, Millennium Group & VO Group).
  • In charge of the overall operation, supervision and administration of the Poker Room (Tribeca Tables Network)
  • Responsible for the Financial and reporting restructure of the entire operation.
  • Collaborate with international partners within the network to control all risk factors and provide a fair and competitive game.
  • In charged of established and upholding a professional standard across all casino & games player operations employees.
  • Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which included coaching, mentoring and appropriate performance management up to and including separation.

Casino Manager

Millennium Sports / BetonSports PLC
08.2001 - 03.2005
  • In charge of organizing, planning and directing all the Casino gaming operations, ensuring compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectively.
  • Responsible for day to day management of all operational tasks ensuring the casino product is operating as efficiently as possible and that all games and system configurations were optimized.
  • Reviewed business trends and manage the performance of the games offered to ensure the smooth running of the casino’s operational aspects such as fraud, bonus abuse and payments
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.

Customer Service Manager

Millennium Sports / BetonSports PLC
06.2000 - 03.2005
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lag.
  • Followed through with client requests to resolve problems.
  • Responsible for overseeing the Internet audience, developing regulations and procedures for maximizing the customer experience and leading improvements of web-based products.

Education

BBA - Tourism And Travel Management

Universidad Panamericana De San José
San Jose, Costa Rica

Skills

  • Multi-Unit Operations Management
  • Project Planning
  • Team Bonding
  • Complex Problem-Solving
  • Continuous Improvement Planning
  • Operational Improvements
  • Customer Service Process Improvement
  • Customer Engagement
  • Root Cause Analysis
  • Market Conditions
  • Incident Management
  • Strategic Vision

Certification

  • PMP - Project Management Professional
  • Digital Marketing Professional Certificate
  • PMI Agile Certified Practitioner
  • Scrum Foundation Professional Certificate
  • LinkedIn Learning certifications

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Project Manager & Scrum Master

CDEV Lightspeed Development
02.2021 - 03.2023

Product Owner & Casino Manager for LATAM

CDEV Lightspeed Development
10.2019 - 01.2021

Senior Marketing Specialist

CDEV Lightspeed Development
11.2018 - 09.2019

Product Management Specialist

SBR NetMarketing and Consulting S.A
04.2014 - 07.2016

Product Management Specialist

Ganchrow Scientific
12.2011 - 07.2014

Operations Manager

21GNet
07.2006 - 04.2008

Poker Room Manager

BetonSports PLC
02.2005 - 07.2006

Casino Manager

Millennium Sports / BetonSports PLC
08.2001 - 03.2005

Customer Service Manager

Millennium Sports / BetonSports PLC
06.2000 - 03.2005

BBA - Tourism And Travel Management

Universidad Panamericana De San José

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Ricardo Molina