Richard Myrie Artavia
San Jose,Costa Rica
Summary
Dynamic technical consultant specializing in Azure solutions architecture and cloud migration strategies. Adept at enhancing customer engagement and delivering custom solutions, resulting in optimized performance and security. Recognized for technical consulting expertise and a commitment to exceeding client expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Expert Technical Consultant
ACCENTURE
01.2020 - Current
- In charge of assisting SMB Latam customers in Azure projects and cloud migrations by providing architecture, cost optimization and security consultations
- Create and configure demos for customers according to their needs, so they can make an initial evaluation of a specific Azure service and see the performance and advantages of the service
Azure Account Manager
ACCENTURE
01.2020 - 06.2020
- In charge of handling SMB top accounts in Mexico to help customers in the transition from on-premises to Azure and work closely with partners to assure a fluid communication with customers and expedite their Azure projects
Azure Technical Support Engineer
TEK- EXPERTS
10.2017 - 01.2020
- In charge of delivering technical support and assisting customers in the deployment of Azure solutions
- Provided Premier support for customers in the verticals of Account Management and Synchronization
- Assisted customers with understanding and integrating Azure solutions to their organizations according to their needs
- Delivered training to peers when new services and features were available to have a complete understanding of the solution and how to implement it
Technical Support Analyst
HEWLLET PACKARD ENTERPRISE - HPE
04.2014 - 07.2017
- In charge of the analysis of hardware and software failures on ProLiant servers, EVA devices and XP Storage units
- Analyzed log reports to design the correct action plan to fix the failures resulting in 85% resolution in the first onsite visit
- Provided feedback to reduce the unnecessary processing of events reaching a decrease of 5% of events monthly
- Modified existing processes to improve case management resulting in a 10% decrease in case handling time and SLA above 95%
Education
University Degree - Computer Science and Engineering
Universidad Politécnica Internacional
01.2018
Associate Degree - Telecommunications
Instituto Politécnico Internacional
01.2012
Skills
- Azure Solutions Architecture
- Cloud Migration Strategy
- Information Security Standards
- Technical Support
- Solution Design
- IT System Architecture Planning
- Client Requirements Analysis
- Technical Consulting Expertise
- Customer Engagement Strategies
Certification
- AZ-900 - Microsoft Azure Fundamentals, 2023
- AZ-104 - Microsoft Azure Administrator Associate, 2022
- AZ-305 - Microsoft Azure Solutions Architect Expert, 2022
- MB-910 - Microsoft Dynamics 365 Fundamentals, 2024
- MS-900 - Microsoft 365 Fundamentals, 2024
- PL-900 - Microsoft Power Platform Fundamentals, 2024
- SC-900 - Microsoft Security, Compliance and Identity Fundamentals, 2024
Work References
- Victor Gomez Linkimer, Microsoft, victorgomez@microsoft.com
- Jason Cortez Vargas, Cohesity, jason.cortezvargas@cohesity.com
- Andrey Lopez Carillo, Asociación San Miguel, andreylopez@cutlook.com
Personal Information
ID Number: 3-0453-0263
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Expert Technical Consultant
ACCENTURE
01.2020 - Current
Azure Account Manager
ACCENTURE
01.2020 - 06.2020
Azure Technical Support Engineer
TEK- EXPERTS
10.2017 - 01.2020
Technical Support Analyst
HEWLLET PACKARD ENTERPRISE - HPE
04.2014 - 07.2017
University Degree - Computer Science and Engineering
Universidad Politécnica Internacional
Associate Degree - Telecommunications
Instituto Politécnico Internacional
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