Roberto Elizondo Umaña
San Jose
Summary
I am dedicated and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Always looking for new knowledge and tools to use so I can boost my utility in my position. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Using data visualization and analisis with various tools to comunicate trends or areas of improvment for the company so that growth can be constant and frequent
Overview
3
3
years of professional experience
Work History
Operations Manager
360 Solutions
03.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Office Manager
Paragon Media
11.2022 - 2 2023
- Managed intraday staffing levels and determined optimal levels for staffing adjustments
- Used workforce management systems to observe employees' actual states in comparison to scheduled states to optimize strategies
- Reviewed processes continuously to uncover opportunities for higher output, lower costs, and improved workflows.
- Reduced labor costs through effective forecasting and strategic planning.
- Updated reports, managed accounts, and generated reports for company database.
ERC Senior Associate
Amazon
08.2021 - 08.2022
- Maintained positive attitude and effectively de-escalated clients during crisis situations
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer chats with minimal wait times.
Customer Service Representative
Sykes Call Center
05.2021 - 08.2021
- Responded to customer requests for products, services, and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Business Inteligence/Data Analytics
Latin American University of Science & Technology
San Jose, Costa Rica 05.2001 -
High School Diploma -
Marian Baker School
San Jose, Costa RicaSkills
Native Speaker of English and Spanish
Advanced Excel Knowledge
Data Entry
Collaboration and Teamwork
Organization and Time Management
Microsoft 365
Process Improvement
Financial Management
Business Development
Data Visualization and Presentations
Advanced Usage of Power BI, Tableau and other data visualization tools
SQL Databases
Excel Functions
Timeline
Operations Manager
360 Solutions
03.2023 - Current
Office Manager
Paragon Media
11.2022 - 2 2023
ERC Senior Associate
Amazon
08.2021 - 08.2022
Customer Service Representative
Sykes Call Center
05.2021 - 08.2021
BBA - Business Inteligence/Data Analytics
Latin American University of Science & Technology
05.2001 -
High School Diploma -
Marian Baker School
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