Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Roberto Marin

Industrial Engineer
Flores

Summary

Industrial Engineer with extensive experience in complaint management for medical device companies, specializing in quality assurance, regulatory compliance, and process optimization. Skilled in coordinating analysts, ensuring adherence to FDA and ISO 13485 regulations, and driving continuous improvement initiatives while supporting customer satisfaction. Seeking to leverage my expertise in a leadership role overseeing complaint handling and quality processes in a global environment.

Overview

5
5
years of professional experience
8
8
years of post-secondary education
6
6
Certifications
2
2
Languages

Work History

Management Trainee

Genpact
Heredia, Provincia de Heredia
06.2023 - Current
  • Certified Trainer responsible for delivering official training sessions and ensuring consistent knowledge transfer across the team.
  • Lead Subject Matter Expert (SME) supporting the team of analysts in complaint handling and regulatory compliance.
  • Conducted internal audits aligned with ISO 9001:2015.
  • Drafted and reviewed controlled documents (Work Instructions and SOPs) for process improvements.
  • Developed digital tools and automated solutions using Power Platform to optimize processes in the training area and production control, improving efficiency and performance tracking.
  • Delivered training sessions for up to 30 staff, fostering professional growth and process adherence

Engineering Consultant

CRx Life Sciences
Alajuela, Provincia de Alajuela
11.2021 - 05.2023
  • Managed complaints from patients and distributors ensuring compliance with FDA and EU MDR requirements.
  • Documented and tracked complaints in Agile PLM, ensuring adherence to customer and regulatory standards.
  • Engaged directly with customers and hospitals to gather information, coordinate returns, and ensure timely resolution.
  • Supported regulatory reporting to the FDA, maintaining quality system compliance.
  • Assisted in continuous improvement projects targeting error reduction in data integrity and documentation.

Sales Agent

Ferretería EPA
Heredia, Provincia de Heredia
03.2020 - 11.2021
  • Exceeded sales targets through customer engagement and solution-oriented service.
  • Certified operator of forklifts and skid steer loaders (Costa Rica License D3).

Education

Specialization - Digital Transformation for Innovation and Business

Universidad Fidélitas
01.2025 - Current

Upper degree - Industrial Engineering

Universidad Fidélitas
01.2022 - Current

Bachelor's degree - Industrial Engineering

Universidad Fidélitas
01.2018 - 01.2022

Skills

Excellent written and verbal communication skills

Proficient in Office

Proficient in Outlook

Proficient in Power Platform

undefined

Certification

Safe Operation and Inspection of Forklifts and Skid Steer, Potencial Humano

Additional Information

Certifications

  • ISO 9001:2015 Lead Auditor
  • Safe Operation of Forklifts and Skid Steer
  • Dataiku Core Designer Certificate
  • Generative AI (Intermediate), Genome
  • Excel Dashboards and Data Analysis

Timeline

Specialization - Digital Transformation for Innovation and Business

Universidad Fidélitas
01.2025 - Current

Management Trainee

Genpact
06.2023 - Current

Upper degree - Industrial Engineering

Universidad Fidélitas
01.2022 - Current

Engineering Consultant

CRx Life Sciences
11.2021 - 05.2023

Sales Agent

Ferretería EPA
03.2020 - 11.2021

Bachelor's degree - Industrial Engineering

Universidad Fidélitas
01.2018 - 01.2022

Similar Profiles

CREATE PROFILE
Roberto MarinIndustrial Engineer