Rocío López Tróchez
Security Incident Responder II
Alajuela
Summary
Security Incident Responder II with over 3 years of experience in managing critical cyber incidents within enterprise environments. Proven expertise in threat detection, incident triage, and impact assessment, with strong contributions to process documentation and mentoring junior incident responders. Skilled in high-pressure environments, effectively bridging technical and non-technical communication. Background in electronics and systems engineering, with programming experience in Java and bilingual fluency in English and Spanish.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Security Incident Responder II
Akamai Technologies
04.2024 - Current
Respond to critical network and attack-related events, leading incident triage and investigation for customer environments. Provide mentorship to junior incident responders and support the creation and refinement of incident response documentation and standard operating procedures.
Security Incident Responder
Akamai Technologies
06.2022 - 04.2024
Provide response to critical network and attack-related events for customers. Support ownership of central alerting system as well as detecting and assessing the impact of attacks.
Spanish Interpreter
Voiance
01.2022 - 06.2022
Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another. Interpreted for non-English speaking patients during medical procedures and emergencies.
Education
Bachelor's Degree in Computer Systems Engineering - Computer Systems
Universidad Fidélitas
Heredia 05.2001 -
Technical Degree in Industrial Electronics - Industrial Electronics
Colegio Vocacional De Artes Y Oficios De Cartago
Cartago 05.2001 -
High School Diploma -
Colegio Vocacional De Artes Y Oficios De Cartago
Cartago 05.2001 -
Skills
Incident response
Customer service
Effective communication
Team collaboration
Problem solving
Multitasking
Verbal communication
Ticketing (SIEM)
Data Analysis
Triaging
Training
Certification
Java Programing I, Universidad de Costa Rica
Additional Information
Internship 08/2021 — 12/2021
Akamai Technologies Escazu Researched new technologies and trends in the industry, received training in several products and critical processes.
Timeline
Security Incident Responder II
Akamai Technologies
04.2024 - Current
Security Incident Responder
Akamai Technologies
06.2022 - 04.2024
Spanish Interpreter
Voiance
01.2022 - 06.2022
Java Programing II, Universidad de Costa Rica
08-2020
Java Programing I, Universidad de Costa Rica
04-2020
Bachelor's Degree in Computer Systems Engineering - Computer Systems
Universidad Fidélitas
05.2001 -
Technical Degree in Industrial Electronics - Industrial Electronics
Colegio Vocacional De Artes Y Oficios De Cartago
05.2001 -
High School Diploma -
Colegio Vocacional De Artes Y Oficios De Cartago
05.2001 -
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