Roderick
Retired
Playa Grande ,Costa Rica
Summary
Dynamic professional with a proven track record at Stoney Mesa Winery, enhancing customer engagement and boosting wine sales through expert wine tasting facilitation and strategic social media marketing. Excelled in building strong relationships and mentoring teams, showcasing exceptional customer service and negotiation skills. Achieved significant repeat business by prioritizing product presentation and brand promotion.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Retail Wine Sales Representative/Tasting Room Manager
Stoney Mesa Wiery
Cedaredge, Colorado, USA
10.2009 - 06.2016
- Wine Tasting Room Manger/Winery tours.
- Developed strong relationships with retail customers, distributors and suppliers for consistent inventory replenishment.
- Assisted colleagues during peak hours as needed, demonstrating teamwork skills that contributed toward overall store success.
- Handled special orders seamlessly from request through delivery, ensuring customer satisfaction and building repeat business.
- Boosted wine sales by conducting in-store tastings and engaging customers with product knowledge.
Bar Manager
Copper Mountain Resort
09.2009 - 05.2016
- Trained waitstaff in wine knowledge, wine tasting and table service.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
Education
Bachelor of Arts - Architecture
California State University, Northridge
Northridge, California 05.2001 -
Skills
Customer service
Store maintenance
Brand promotion
Wine tasting facilitation
Extensive wine portfolio
Point of sale systems
Merchandising strategies
Product presentation
Social media marketing
Negotiation
Timeline
Retail Wine Sales Representative/Tasting Room Manager
Stoney Mesa Wiery
10.2009 - 06.2016
Bar Manager
Copper Mountain Resort
09.2009 - 05.2016
Bachelor of Arts - Architecture
California State University, Northridge
05.2001 -
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