Rodrigo Zuñiga Alfaro

Support and consult small to medium-sized businesses in adopting Microsoft Azure by providing strategic guidance and technical expertise during the pre-implementation phase. Help clients understand cloud service models, assess infrastructure requirements, and prepare for successful migration and transformation.

• Engage daily with clients to understand their challenges, goals, and ideas for transitioning from on-premises infrastructure to Azure cloud.
• Occasionally deliver architectural visualizations and blueprint drafts to simplify planning and support decision-making during pre-implementation.
• Provide tailored recommendations on Azure services and resource configurations based on client needs, including cost estimation using the Azure Pricing Calculator.
• Clarify technical concepts and close information gaps related to Azure capabilities, migration strategies, and service models (IaaS, PaaS, SaaS).
• Educate clients on infrastructure right-sizing and SKU selection to optimize performance and reduce unnecessary costs.
• Guide clients through documentation and planning for the implementation phase, ensuring alignment with best practices.
• Address misconceptions and misaligned service usage, helping clients improve efficiency, reduce spend, and better align resources with business needs
• Advise on emerging Microsoft technologies, including Azure AI Foundry and Copilot, to support automation and innovation.
• Support clients in building resilient Azure environments and staying informed about new services and product updates.
• Collaborate internally to share insights, improve delivery quality, and mentor junior consultants.

Key Achievements & Team Impact
Demonstrated consistent excellence in client delivery, internal collaboration, and team development.

• Consistently deliver high customer satisfaction across Azure consulting and pre-implementation migration support.
• Maintain top-tier KPI and performance metrics month over month, driven by a proactive and passionate work ethic.
• Assist teammates in navigating complex technical meetings, offering real-time support and solution framing.
• Train new joiners on cloud fundamentals and internal processes, helping them pass the AZ-900 and engage confidently with clients
• Contribute to internal performance growth by mentoring peers and sharing best practices that improve delivery quality.
• Lead onboarding sessions focused on customer engagement strategies and consulting workflows
• Hold multiple Microsoft certifications, reinforcing technical credibility and continuous learning.

• Azure DevOps/Developer team, supporting products such as REST API Management, Batch, ARM templates. Including Monitoring, Log Analytics, and Automation knowledge.
• Responsible for providing a high-quality customer support experience with Microsoft products
• Own, troubleshoot, and solve customer technical issues with empathy and professionalism, using collaboration, troubleshooting best practices, and transparency within and across teams
• Identify cases requiring escalation to meet the importance of providing a quick solution that meets customer satisfaction.
• Create and maintain incident management requests to product group/engineering groups and keep constant communication to quickly provide the best solutions.
• Achievements
• Assisted another Azure team because of a high volume of cases for 3 months by helping them taking ownership and resolve those incidents resulting in an improvement in the customer satisfaction rate.
• Proven high metrics and standards each month.

• Resolved customer technical issues including complex technical scenarios.
• Own, troubleshoot, and solve customer technical issues and communicate by email or phone.
• Achievements
• High survey provider each month
• High KPI/metric Standards