Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Websites
Custom
Custom
Custom
Generic

Rodrigo (Rod) Gutierrez

Remote Spanish Interpreter
Ciudad Quesada, Costa Rica,Alajuela

Summary

Experienced Spanish Interpreter with native fluency in Spanish and English, offering over 13 years of expertise in customer relationship management (CRM). Proficient in various communication channels, including video-telephone, email, SMS, and in-person interactions. Skilled in CRM platforms such as Mojo, Batch, Ready Mode, REI Reply, Google Voice, Skype, and Zoho. Proven track record in sales and marketing across diverse industries. Seeking a Spanish Interpreter position at Language Line Solutions in Costa Rica.

Overview

6
6

Specialized courses and certifications

13
13
years of professional experience

Work History

Inside Sales Specialist

SELF EMPLOYED
01.2011 - Current
  • Cultivated lasting customer relationships in Spanish and English, driving sustained business growth for 6 companies over a 12-year independent sales career
  • Conducted strategic competitor analysis to identify product/service advantages
  • Provided instant translation services for sensitive business negotiations
  • Delivered compelling product demonstrations, leading to increased conversion rates.

Inside Sales Agent and Cold Caller

Michael Patoc, Windermere Real Estate/Key Pallet
10.2021 - 11.2023
  • Utilized CRM software platforms for cold calling and outreach, improving lead conversion
  • Crafted persuasive cold call scripts, resulting in successful lead generation
  • Developed strong client relationships through consistent follow-ups and communication.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing hundreds of daily outbound calls to build partnerships and achieve sales quota

Inside Sales Agent and Cold Caller

Nate Olson, Home Conselltants Realty
06.2021 - 10.2023

• Established remote relationships both in Spanish and English, using cold calling, email, and text messaging

• Utilized CRM platforms for lead classification, tailored scripts, and prospecting

• Supported company's Real Estate prospecting goals while dealing with tough English and Spanish-speaking prospects

• Implemented and managed CRMs to optimize technology and enhance communication.


Sales and Customer Relations Contractor

TECNO CONSULTORES ONES S.A.
01.2011 - 10.2023
  • Coordinated with team of 150 sales agents, optimizing communication channels in Spanish and English
  • Delivered high-quality work on time and within budget, earning positive feedback
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Negotiated contracts and agreements with vendors, securing favorable terms for the company

Professional Virtual Cold Seller Agent

Call Motivated Sellers CMS LLC
05.2021 - 12.2022
  • Met or exceeded monthly sales targets, consistently performing within top 15% producers
  • Adapted to new technologies, enhancing productivity and communication
  • Resolved customer complaints, fostering positive outcomes.
  • Established rapport with clients for long-term business partnerships, leading to increased sales and repeat customers

Sales Coordinator

TVNORTE CANAL 14
03.2012 - 12.2018
  • Increased advertisement and publicity sales by 100%, establishing strong client relationships
  • Streamlined sales processes for improved efficiency and customer satisfaction
  • Served as liaison between internal departments, ensuring seamless client management.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts

Education

Entrepreneurship - Entrepreneurship

Instituto Nacional De Aprendizaje (INA/CR)
Costa Rica

Customer Service -

Instituto Nacional De Aprendizaje (INA/CR)
Costa Rica

Project Development Management -

BID (Interamerican Development Bank EDX)
PA, USA

Business Enterprising - Business Enterprising

Instituto Nacional De Aprendizaje (INA/CR)
Costa Rica

Advanced English Accreditation -

Instituto Nacional De Aprendizaje (INA/CR)
Costa Rica

Community Manager -

Inst. Intern. Español De Marketing Digital (IIEMD)
Murcia, Spain

Skills

Customer Relationship Managementundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Inside Sales Agent and Cold Caller

Michael Patoc, Windermere Real Estate/Key Pallet
10.2021 - 11.2023

Inside Sales Agent and Cold Caller

Nate Olson, Home Conselltants Realty
06.2021 - 10.2023

Professional Virtual Cold Seller Agent

Call Motivated Sellers CMS LLC
05.2021 - 12.2022

Sales Coordinator

TVNORTE CANAL 14
03.2012 - 12.2018

Inside Sales Specialist

SELF EMPLOYED
01.2011 - Current

Sales and Customer Relations Contractor

TECNO CONSULTORES ONES S.A.
01.2011 - 10.2023

Entrepreneurship - Entrepreneurship

Instituto Nacional De Aprendizaje (INA/CR)

Customer Service -

Instituto Nacional De Aprendizaje (INA/CR)

Project Development Management -

BID (Interamerican Development Bank EDX)

Business Enterprising - Business Enterprising

Instituto Nacional De Aprendizaje (INA/CR)

Advanced English Accreditation -

Instituto Nacional De Aprendizaje (INA/CR)

Community Manager -

Inst. Intern. Español De Marketing Digital (IIEMD)

Custom

  • OTHER TRAINING
  • 1985, American Embassy Costa Rica, Procurement training
  • 2013, Alex Dey Sales Seminar Hotel Corobici, CR, Sales Seminar
  • 2015, UTN Universidad Tecnica Nacional, Modern Sales Techniques I
  • 2015, University of Costa Rica, UCR, Digital marketing and techniques
  • 2015, Merbrands international, Relational Marketing Optimization, Sales and Organizational Techniques, Business organizational techniques workshops
  • 2016, UTN Universidad Tecnica Nacional, Modern Sales Techniques II
  • 2017, Amazon Costa Rica, Training in Customer Service and Amazon virtual platform
  • 2021, CMS, Intensive training in Cold Calling using the Brent Daniels Talk to People Real Estate Training Program, Cold Calling scripts and techniques plus training in Mojo, Batch, REI Reply and Ready Mode CMS Dialers
  • 2023, Costa Rica Chamber of Real Estate, Real Costa Rican Real Estate Realtor intensive course

Custom

PLUSES: Great negotiating skills, specialist in conciliatory and sensitive negotiation tactics, special attention to difficult clients. English, Spanish, Instant translation, professional handling of sensitive documentation, prompt and responsible, Immediate availability, will travel anywhere, willing to relocate.

Custom

VOLUNTEER WORK: 2013, 2015, FUNDACION PROYECTO ASIS, San Carlos, Costa Rica, Contributed time and effort in marketing, research and designing fundraising activities promoting community involvement and awareness and corporate interest in collaborating with the foundation's mission to create intercultural connections and promote the building of environmental consciousness through service programs and educational tours of the project's wildlife shelter and biodiversity protection efforts.

Rodrigo (Rod) GutierrezRemote Spanish Interpreter