Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Community Service
Websites
Timeline
Generic

Roger Etienne

San Jose,Costa Rica

Summary

Administrative Assistant with 3 years of experience in production and sales, skilled in project management, customer service, and administrative support. Proven ability to manage complex schedules, coordinate events with up to 500 participants, and optimize processes for efficiency and increased sales. Proficient in Microsoft Office, and experienced in Agile and Scrum methodologies. Holds a Bachelor's degree in Business Administration with a Marketing emphasis, and several Google Project Management certifications. Bilingual in Spanish and English, with strong leadership and organizational skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Event Coordinator

Granicus
San Jose
03.2025 - Current
  • Event Planning and Coordination: Plan and coordinate all event logistics, from venue selection to transportation and catering, as well as virtual event setup and management.
  • Technical Coordination: Set up and manage digital platforms and tools required for virtual events, ensuring all technical aspects run smoothly.
  • Vendor Management: Work closely with event vendors to ensure high-quality performance that meets expectations.
  • Event Execution: Design and execute event plans and agendas, overseeing on-site setup and breakdown, as well as managing digital event components.
  • Stakeholder Collaboration: Collaborate with stakeholders to ensure the event meets its objectives, and provide feedback and periodic reports.
  • Budget Management: Assist with the management of the event budget, ensuring all expenses are tracked and within the allocated budget.
  • Compliance: Ensure adherence to insurance, legal, health, and safety regulations.
  • Performance Analysis: Analyze event performance and participant feedback to identify areas for improvement and report on key metrics.
  • Post-Event Evaluation: Perform post-event evaluations and report outcomes to identify areas for improvement.

Assistant to the CEO

Gogue Group
San José, Costa Rica
11.2023 - 03.2025
  • Direct support to the company's president includes managing their schedule, scheduling appointments and trips, preparing presentations and documents, and providing assistance in key meetings, including creating visual aids and synthesizing reports.
  • Administrative and Office Coordination: Efficient coordination of office administrative tasks, ensuring a smooth workflow by managing kitchen provision, cleaning, air conditioning, and technology services, as well as organizing internal events and new employee inductions.
  • Logistics Supervision for LATAM: Comprehensive oversight of logistics for Latin American training, including planning and executing quarterly congresses, managing hotel reservations, handling payments, and registration lists, ensuring a flawless experience for participants.
  • Special Events Coordination: Managing special needs, and attention to detail in event coordination, addressing aspects such as transportation, accommodation, catering, and specific requirements to ensure participant satisfaction, and overall event success.

Project and Management Assistant

Bonisaface
San Jose
04.2023 - 10.2023
  • Support management and projects, coordinate teams, plan in Agile and Scrum, manage programs, budgets, and finances, handle suppliers, improve processes, among other responsibilities related to assisting management and projects.
  • Actively participate in follow-up meetings, develop plans, and schedule deliveries. Coordinate communication between team members and stakeholders.
  • Monitor and ensure compliance with assigned projects. Develop and monitor budgets. Evaluate proposals and negotiate contracts with suppliers. Identify and propose improvements in internal processes.
  • Conduct financial analysis and generate reports. Contribute to the organization’s success through efficient project delivery and process optimization.

Production and Sales Assistant

Starquix Miami
Miami, Florida
02.2022 - 12.2022
  • Managed and organized order data in Google spreadsheets.
  • Followed up on orders with suppliers to ensure the packages arrived on the delivery dates.
  • Create quotes for the customers
  • Improved production manuals with the company tasks and developed new processes to optimize the training and create strong relations between the teammates.

Marketing and Sales Coordinator

Total Hardware Store CR
San Jose, Costa Rica
04.2021 - 03.2022
  • Led a team of 5 employees, developing digital marketing strategies and content creation for two hardware stores in Costa Rica.
  • Developed a database with potential customers, creating 15 new enterprise customers that represented an 18% increase in monthly sales.
  • Established new business alliances that gave us the opportunity to reach 100 new clients.
  • Created and followed up on inventory rotation, collection, and social media interactions reports.

Education

Bachelor in Business Administration - Marketing

Fidelitas University
San Jose, Costa Rica
01.2023

Skills

  • Soft Skills: Leadership, Organization, Strategic, Planning, Schedule, Budgetary
  • Hard Skills: Microsoft Office, Powerpoint, Vlookup Pivot, Excel, Spreadsheet, Powerpoint
  • Languages: Spanish, Fluent English
  • Technical Skills: Data Analyst, Project Management

Certification

  • Agile Project Management (Google) Coursera
  • Foundations of Project Management (Google) Coursera
  • Project Planning (Google) Coursera
  • Project Initiation (Google) Coursera
  • Project Execution (Google) Coursera

Volunteer Experience

Operation Smile, High School Volunteer, 2015-01, 2016-11, During my time in high school, I volunteered for Operation Smile in Nicaragua, where I was an essential part of the logistical operations. My primary role was to assist patients as they arrived at the hospital, managing their data and ensuring they were guided through the process with care and attention., I was responsible for assembling packages and delivering supplies to different areas of the hospital.

Community Service

Kairos Zona Centro, Logistic Team Assistant/ Logistic Director, 2018-10, Present, As a member of Kairos, I worked with groups of teenagers and university students from Central America for 5 years. I was in charge of leadership and logistics for various events, including camps, conferences, and retreats with groups of 50 to 500 participants. In this role, I ensured safety, arranged payments for venues, transportation, and meals, and oversaw all logistical aspects of these events, which included religious conferences and retreats.

Timeline

Event Coordinator

Granicus
03.2025 - Current

Assistant to the CEO

Gogue Group
11.2023 - 03.2025

Project and Management Assistant

Bonisaface
04.2023 - 10.2023

Production and Sales Assistant

Starquix Miami
02.2022 - 12.2022

Marketing and Sales Coordinator

Total Hardware Store CR
04.2021 - 03.2022

Bachelor in Business Administration - Marketing

Fidelitas University

Similar Profiles

CREATE PROFILE
Roger Etienne