Rolando Aguilar Ulate
Moravia,San José
Summary
Rolando is a digital content management specialist with +11 years of experience working with several Content Management System applications in different industries such as life sciences and pharmaceuticals, healthcare, and advertising. Leading and managing projects ranging from website and template creation, content authoring, and process documentation as well as assisting, advising, and supporting stakeholders across the content lifecycle.
He has experience in many project stages such as requirements analysis, guidelines creation, content entry, issue management, traffic management, release management, and peer-review process, knowledgeable of Agile methodologies also taking advantage of strong client relationship management, project ownership, and outstanding communication skills with product owners and stakeholders. Highly skilled in troubleshooting and able to work under high pressure with multidisciplinary teams.
Overview
11
11
years of professional experience
Work History
Content Management Specialist — Team Lead
Accenture
07.2021 - Current
- Served as Content Management and Content Authoring Subject Matter Expert (SME) for Experience Groups, ensuring high-quality content development and publication on the client's primary healthcare website.
- Authored and published content as needed, demonstrating a strong commitment to maintaining consistent, accurate implementations while following branded specifications, production and governance guidelines from the client.
- Reviewed and managed tickets and requests, addressing questions, clarifying requirements, and providing regular updates to stakeholders.
- Maintained productive relationships with stakeholders through regular calls, feedback sessions, and consultations on CMS architecture and content management strategies.
- Prioritized and managed projects, effectively assigning tasks to onshore/nearshore/offshore partners and optimizing workflows to meet deadlines.
- Led end-to-end feature release projects, coordinating with stakeholders to create accurate authoring estimates and set publishing schedules.
- Developed and maintained authoring documentation, including authoring guides, site owners, best practices, roles and responsibilities, ensuring all materials were up-to-date.
- Conducted training sessions and provided authoring overviews for team members to ensure consistent knowledge levels on new implementations from the CMS platform.
- Facilitated onboarding for team members assigned to support new projects, promoting efficient ramp-up and effective collaboration.
- Identified and tracked production issues, maintained an updated production issues log, and ensured timely resolution.
- Monitored ticket queues and served in a Traffic Management role to ensure timely assignment and resolution of tickets.
- Followed up on service level agreements (SLAs) to maintain response standards, updated ticket statuses, and promoted best practices for ticket management/hygiene to ensure team member dashboard accuracy and efficiency.
Content Management Senior Analyst
Accenture
01.2019 - 06.2021
- Coordinated and delivered client content requests across a portfolio of 10 healthcare and pharmaceutical websites, ensuring alignment with business needs, brand standards, and governance policies in a fast-paced, remote environment.
- Led a team of five Europe-based content managers, fostering operational excellence and project ownership.
- Interacted with business owners and stakeholders across North America, LATAM, and Europe, analyzing requirements and providing technical guidance to meet regional objectives.
- Served as a technical specialist in content management, supporting internal team members and external client-side agencies in resolving complex content management requests.
- Acted as a liaison between development, business, IT, and design teams to facilitate seamless project execution.
- Developed and refined documentation to standardize processes and conducted training sessions to keep the team up to date with evolving guidelines.
- Gathered initial requirements from stakeholders to initiate environment setups and establish project foundations.
- Oversaw project task completion by setting timelines, prioritizing tasks, allocating resources, and managing release schedules for up to 10 client-branded websites across LATAM regions.
Content Management Analyst
Accenture
01.2016 - 12.2018
- Supported and coordinated content management tasks across up to 9 client-branded websites, ensuring alignment with project requirements, prototypes, and timelines.
- Collaborated with front-end and back-end teams to release multiple marketing campaigns, maintaining a strong client relationship and project ownership.
- Provided detailed technical documentation, including CMS authoring guidelines, instructional manuals for web content editing, glossaries, and process documentation to support consistency and ease of use.
- Led CMS deployments, scheduling releases across staging and production environments to ensure seamless updates and minimal disruption.
Web Developer Associate
Accenture
10.2013 - 12.2015
- Managed promotional and brand marketing content updates across all client websites, executing both content management and front-end development tasks.
- Edited and maintained webpage content to ensure weekly updates were accurate and timely.
- Collaborated with project managers and stakeholders to develop and deliver project requirements on or ahead of schedule in a deadline-driven environment.
- Developed fully responsive promotional websites using Bootstrap, HTML5, CSS3, and JavaScript, ensuring optimal user experience across devices.
- Delivered high-quality customer service, providing timely and professional responses to client inquiries and requests.
Education
Licentiate - Information Systems And Technology
Universidad Hispanoamericana
San José01-2017
Bachelor - Computer Engineering
Universidad Hispanoamericana
San José01-2013
Skills
Adobe Experience Manager (AEM)
OpenText TeamSite
Enterprise Content Management
People Management
Client Relationship Management
Digital Asset Management
Release Management
Issue Management
Traffic Management
Team Leadership
Requirement Analysis
Attention to Detail
Effective Communication
Analytical Thinking
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Content Management Specialist — Team Lead
Accenture
07.2021 - Current
Content Management Senior Analyst
Accenture
01.2019 - 06.2021
Content Management Analyst
Accenture
01.2016 - 12.2018
Web Developer Associate
Accenture
10.2013 - 12.2015
Licentiate - Information Systems And Technology
Universidad Hispanoamericana
Bachelor - Computer Engineering
Universidad Hispanoamericana
Similar Profiles
Uttara MerupulaUttara Merupula
Team Leader at AccentureTeam Leader at Accenture
Anchitha K RAnchitha K R
Senior Software Engineer at AccentureSenior Software Engineer at Accenture
PHANI TEJA NALLAMOTHUPHANI TEJA NALLAMOTHU
Senior Manager, Technology Architecture at AccentureSenior Manager, Technology Architecture at Accenture