RONALD FERNANDEZ
Project Manager With Agile Experience
San Jose
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Project Manager
Accenture
12.2021 - Current
- Planned and coordinated launches for product deployments and promotional offers across the web, increased adherence to LOEs by 30%.
- Successfully project managed numerous multi-lingual web campaigns simultaneously.
- Handled reporting successfully improving an illustration KPIs and increasing the visibility across the organization.
- Reduced time-to-market for new products through effective backlog management and sprint planning.
- Verified quality of deliverables and conformance to specifications before submitting to developers.
- Attended Agile ceremonies, demos and production proving activities.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Served as the primary liaison between technical teams, business units, and external partners during product development stages.
- Balanced short-term priorities against long-term strategic goals in order to maximize overall product value.
Email Marketing Manager (POD Leader)
Cheetah Digital
12.2020 - 12.2021
- Proposed and implemented a business process and systems changes as necessary to ensure maximum levels of productivity and quality. Accuracy increased to a record high for FY21 reaching over the 99.9% accuracy goal for fiscal year and holding record high performance.
- Cross trained entire portfolio to allow coverage and versatility across different accounts, upskilling individuals to widen their knowledge and improve their performance.
- Maintained complaint rate at 0% during FY21, by assertively communicating with client, meeting deadlines, and providing quality service.
- Streamlined teams using Agile methods to lower marketing costs 20% and time-to-market for campaigns by 40%.
- Managed over 20 employees daily. Developed work schedules and processed payroll. Employee related management included interviewing, hiring, training, coaching, motivating, discipline, performance appraisal, conflict resolution, and the administration of human resource policies and initiatives.
- Trained and onboarded 3 new marketing associates. Developed and promoted 4 associates during FY21.
- Developed CRM tools tracking and reporting sales operations activities.
- Serve as primary point of escalation and resolution for a large portfolio of clients including some of the company's largest clients such as Chico's FAS, Aeropostale, Sony, Express, Michael's and Godiva.
- Oversaw the implementation of new email marketing software on several clients and delivered ahead of schedule.
- Improved quality rates to record high accuracy and managed to drive a top-performing team to successfully meet all goals.
Campaign Manager
Cheetah Digital
06.2014 - 12.2020
- Managed several projects at the same time, coordinating between departments and foreseeing the projects from beginning to end, ensuring, and measuring success while staying within budget.
- Proposed and implemented efficiencies for Production and QA processes that clients' money by reducing turnaround time and successfully improving accuracy goals.
- Monitor key KPIs and present regularly to leadership and present to the larger teams.
- Gave structure to QA processes with the new CQE roles and developed a standardized procedure for QA which resulted on record high numbers for FY2020.
- Maintain regular communication with U.S. management team and functional business leaders.
- Manage the development of creative assets and production timelines with either internal, or external creative talent / agencies.
- Develop estimates and proposals, provide recommendations on shared content calendars, and manage expectations of executional teams.
- Routinely multi-task across multiple projects and marketing campaigns, using existing tools and communication skills to manage project information and deliverables.
- Worked closely with team members using Slack and Zoom and managed all projects and team collaboration in different dashboards used to track progress depending on the client needs.
Quality Analyst
Bank Of America
09.2012 - 06.2014
- Directed a team of quality analysts in taking the data from incoming communications for the improvement of customer service.
- Responsible for scoring over 50 associates on customer service calls, providing feedback and working closely with managers to provide action plans and performance reviews for each associate.
- In charge of the Rewards and Recognition program for the Deposits account of over 200 employees.
- Implemented a scoring tool to reduce the time spent evaluating and increase productivity of the QA team (Six Sigma Certification).
- Created and achieved product quality objectives and met product specifications.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
Education
Associate of Science - Business Administration Bachelor's Degree
Universidad San Marcos
Skills
- Project planning and development
- Lean manufacturing and design
- Advanced Problem Solving
- Quality assurance
- Problem resolution
- Proficient in Scrum and MS Office
- Agile methodologies
- Project Scheduling
- User story creation and definition
- Data-driven decision making
- Product backlog management
- Sprint planning
Certification
CAPM - Certified Associate in Project Management
Timeline
Project Manager
Accenture
12.2021 - Current
Email Marketing Manager (POD Leader)
Cheetah Digital
12.2020 - 12.2021
Campaign Manager
Cheetah Digital
06.2014 - 12.2020
Quality Analyst
Bank Of America
09.2012 - 06.2014
Associate of Science - Business Administration Bachelor's Degree
Universidad San Marcos
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