Ronald Ramirez Delgado
Hospitality Management
Uvita,Puntarenas
Summary
Serviced-focused Hotel Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Language
Work History
General Manager
Hotel Three Sixty & TikiVillas Rainforest Lodge
Uvita
01.2022 - 01.2023
- Responsible for having all hotel facilities, such as accommodation, front-desk/concierge, amenities are operational and safe on a day-to-day basis.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
- Tracked funds, prepared deposits and reconciled accounts.
- Fielded employee inquiries related to insurance, vacation, sick leave and employee assistance.
Operations Manager
Hotel Three Sixty & TikiVillas Rainforest Lodge
Uvita
01.2018 - 01.2022
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Implemented successful strategies to increase customer satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Real Estate Agent
Self-employeed
San Jose
01.2014 - 01.2018
- Communicated with clients to understand property needs and preferences.
- Work directly with property buyers and sellers to help them navigate the complex nature of the property market
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Serve as a credit advisor by working closely with clients to facilitate appropriate loans, inspections and credit reports.
- Reviewed market research data and changed sales plans accordingly.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Inside Account Sales Team Lead
Tech Data Corporation
Calle Blancos
01.2013 - 01.2015
- Data analyst, capable of analyzing data to find gaps of sales improvement.
- Perform tasks related to answering customer inquiries received via email, live chat and phone.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Follow up on the pipeline to uncover missing opportunities and monitor open orders daily.
- Great experience in bringing in high sales revenue and helping achieve quarterly goals.
- Trained, coached, and mentored new sales associates for maximum performance.
Fraud Analyst Team Manager
Bank of America
San Jose
01.2011 - 01.2013
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed strategies to train my team in lowering the talk time while being productive and under compliance.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated customer data to identify and prevent fraudulent activities.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
Guest Services Manager
Costa Rica Marriott Hacienda Belen
San Jose
01.2010 - 01.2011
- Handled front desk and guest services budget and outlined adherence plans for specific positions.
- Created and delivered effective training materials and courses.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Overhauled concierge, spa and pool services with improved signage, increased hours and better trained attendants.
- Develop network of contacts, service providers and business within the community to serve guests
- Attended to customer needs, responding to questions, complaints and escalations.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
Concierge
Costa Rica Marriott Hacienda Belen
San Jose
01.2007 - 01.2010
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Coordinating private transportation.
- Arranging and providing general business services for guests.
Education
Bachelor of Business Administration - Hotel Management
Universidad Interamericana
Heredia, Costa Rica 05.2001 -
High School Diploma -
Juan Seguin
Arlington, Texas, USA 05.2001 -
Skills
Hospitality operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Hotel Three Sixty & TikiVillas Rainforest Lodge
01.2022 - 01.2023
Operations Manager
Hotel Three Sixty & TikiVillas Rainforest Lodge
01.2018 - 01.2022
Real Estate Agent
Self-employeed
01.2014 - 01.2018
Inside Account Sales Team Lead
Tech Data Corporation
01.2013 - 01.2015
Fraud Analyst Team Manager
Bank of America
01.2011 - 01.2013
Guest Services Manager
Costa Rica Marriott Hacienda Belen
01.2010 - 01.2011
Concierge
Costa Rica Marriott Hacienda Belen
01.2007 - 01.2010
Bachelor of Business Administration - Hotel Management
Universidad Interamericana
05.2001 -
High School Diploma -
Juan Seguin
05.2001 -
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