Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronald Vasquez

La Union,C

Summary

My objective is to be an active employee who contributes to the Mission, Vision and Values of the Company, to deliver outstanding results, and to translate my experience, knowledge, skills, and abilities into value for the organization.

Organized Back Office Executive offering 10 years of hands-on experience providing operational and administrative support to staff working in front office. Systematic and meticulous professional proficient in a variety of tools paired with data entry and invoice and bill processing. Collaborative team player always willing to go above and beyond.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Back Office

Foundever
04.2024 - Current
  • Provide administrative operational support to Curriculum Associates and trainers to ensure smooth program delivery.
  • Perform data entry with high accuracy, ensuring data integrity across internal systems.
  • Collaborate cross-functionally with Sales, Operations and training teams to resolve scheduling or documentation discrepancies.

Customer Service Agent

Csscorp
07.2021 - 03.2024
  • Providing assistance to customers with their services for cellphone.
  • Phone service and VoIP.
  • Also providing assistance with their accounts and bill.

Temporary contract as Data entry agent

Access
04.2021 - 07.2021
  • Data entry agent.
  • Receiving documents.
  • Cleaning them and then uploading them to a database.

Customer Service Agent

Amazon
10.2015 - 12.2020
  • Assist customers with their accounts and purchases made on Amazon.com.
  • Worked as DART providing support to agents and handling escalation calls.

Customer service

Sykes
01.2015 - 10.2015
  • Assisting customers with concerns about their accounts regarding billing.
  • Plan information and setting up new accounts also giving technical support.

Education

High School Diploma -

Liceo Jose Joaquin Vargas Calvo
San Jose, Costa Rica
05.2001 -

Language - English

INA
San Jose, Costa Rica
05.2001 -

Technical - Data analyst

Fundatec, TEC
Cartago, Costa Rica
05-2022

Technical - Cisco V7 CCNA

Fundatec, TEC
Cartago, Costa Rica
12-2023

IT Essentials - Technology Education

Techacad
Heredia, Costa Rica
05.2001 -

Certificate of Technical Studies - Linux

Techacad
Heredia, Costa Rica
05.2001 -

Skills

Salesforce

Data Analyst

Database

Back office operations

Proficiency in office programs

Microsoft office 365

Timeline

Back Office

Foundever
04.2024 - Current

Customer Service Agent

Csscorp
07.2021 - 03.2024

Temporary contract as Data entry agent

Access
04.2021 - 07.2021

Customer Service Agent

Amazon
10.2015 - 12.2020

Customer service

Sykes
01.2015 - 10.2015

High School Diploma -

Liceo Jose Joaquin Vargas Calvo
05.2001 -

Language - English

INA
05.2001 -

IT Essentials - Technology Education

Techacad
05.2001 -

Certificate of Technical Studies - Linux

Techacad
05.2001 -

Technical - Data analyst

Fundatec, TEC

Technical - Cisco V7 CCNA

Fundatec, TEC
Ronald Vasquez