Ronald Daniel Mora Torrentes
Data Entry Specialist And Customer Service Representative
Santa Barbara
Summary
Data professional prepared for role involving meticulous data analysis and reporting. Contributed to impactful projects that drove process improvements and informed decision-making. Known for collaborative teamwork and flexibility in adapting to evolving project requirements. Proficient with data visualization tools and statistical analysis.
Overview
9
9
years of professional experience
1
1
Language
Work History
Spanish Interpreter
Cyracom
04.2025 - 09.2025
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Enhanced communication between non-Spanish speaking medical staff and patients by providing accurate and empathetic interpretation during medical consultations.
Junior Data Analyst
DHL Express Americas
03.2021 - 05.2025
- Responsible for reviewing and verifying shipment information for exports directed to European Union countries. This includes ensuring the accuracy of incoterms, freight charges, and declared reasons for export in compliance with EU regulations. The role supports proper documentation and risk mitigation in international trade processes by maintaining thorough checks and facilitating compliance with applicable trade laws and standards.
- Investigation and Tariff classification regarding the articles in the shipments
- Creation of reports regarding the different cases found in shipments
Customer Service Representative
Align Technology Costa Rica
08.2019 - 12.2020
- Responsible for ensuring high levels of customer satisfaction by handling inbound and outbound calls. This role involves addressing customer inquiries, resolving issues efficiently, and providing product or service information. The position plays a key role in maintaining positive customer relationships and contributing to overall customer loyalty and retention.
- Processing orders, replacement demands, subscription forms and other requests.
- Providing technical support to dental medical providers.
Accounts Receivables Representative
American President Lines
06.2017 - 07.2018
- Responsible for creating and nurturing strong relationships with the Accounts Payable departments of APL clients in order to ensure timely and accurate payments.
- Maintaining effective communication, resolving discrepancies, disputes and providing ongoing support.
Fraud Analyst
Teleperformance
10.2016 - 04.2017
- Responsible for reviewing orders placed by Visa customers to identify potential signs of fraud. This includes analyzing shipping and billing address discrepancies, verifying identification numbers, examining email addresses, and evaluating other key data points. The role is critical in protecting the company and its clients by detecting fraudulent activities and ensuring secure, legitimate transactions.
Education
IT Essentials
Universidad de Costa Rica
11.2024
Lean Six Sigma Yellow Belt
Virtual Learning Academy
01.2024
Intermediate-level proficiency in Microsoft Excel 2016
Colegio Universitario Boston
09.2022
High School Diploma - undefined
Liceo Regional de Flores
01.2015
Skills
- Foreign Language(s): English- Level: C1 BELT Receptive Skills, Idioma Internacional, February 2019
- Power Bi Knowledge
- Excellent communication skills
- Data Entry
- Attention to detail
Timeline
Spanish Interpreter
Cyracom
04.2025 - 09.2025
Junior Data Analyst
DHL Express Americas
03.2021 - 05.2025
Customer Service Representative
Align Technology Costa Rica
08.2019 - 12.2020
Accounts Receivables Representative
American President Lines
06.2017 - 07.2018
Fraud Analyst
Teleperformance
10.2016 - 04.2017
IT Essentials
Universidad de Costa Rica
Lean Six Sigma Yellow Belt
Virtual Learning Academy
Intermediate-level proficiency in Microsoft Excel 2016
Colegio Universitario Boston
High School Diploma - undefined
Liceo Regional de Flores
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