Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Ronnie Ward

Ocala

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

44
44
years of professional experience

Work History

Agent/Financial Services Professional

New York Life Insurance Co And NYLIFE SECURITIES
01.2022 - Current
  • Resolved caller issues quickly and thoroughly
  • Handled and promptly resolved customer complaints to maintain professional relationships
  • Informed clients of policies and procedures
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency
  • Obtained client information by answering telephone calls
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions
  • Established strong customer relationships, building recommendations and loyalty
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services
  • Processed customer orders quickly and accurately for timely delivery
  • Maintained comprehensive product and service knowledge for accurate, informative customer advice
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations
  • Presented feedback to management on customer service trends and improvement areas
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options
  • Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities
  • Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs
  • Called prospective clients in market area to explain products offered and qualify leads
  • Implemented innovative marketing campaigns to raise brand awareness and drive lead generation efforts for the agency
  • Developed expertise across various lines of insurance products, enabling informed advice and guidance for clients seeking comprehensive coverage solutions
  • Prepared and presented contracts and other legal documents to clients
  • Negotiated contracts with buyers and sellers to maximize customer savings
  • Developed new business and managed new and existing clients
  • Developed and implemented marketing strategies to maximize sales and attract new clients
  • Assisted in preparing business plans and investment strategies.

Executive Sales Manager

AT&T Wireless
01.2021 - 12.2021
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Developed initial sales roadmaps and market strategies to promote successful product launches
  • Accessed untapped markets by leading regional expansion efforts, securing partnerships with local businesses to establish our presence in new territories swiftly
  • Drove growth in key accounts, maintaining strong relationships with key decision-makers to upsell products and services
  • Optimized sales funnel management processes, utilizing CRM software effectively to track leads, follow-ups, and conversions
  • Reduced client churn rates by proactively addressing concerns and delivering tailored solutions to meet their needs
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective client relationship management
  • Built a strong referral network through exceptional service delivery, resulting in a consistent flow of new leads from satisfied clients
  • Streamlined sales processes for improved efficiency and increased profitability by implementing innovative strategies and tools
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

General Manager

Billy Wood Automotive Group
01.2020 - 12.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
  • Developed and implemented strategies to increase sales and profitability
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
  • Formulated policies and procedures to streamline operations
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
  • Analyzed market trends and competitor activities to create competitive advantages
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Assisted in recruiting, hiring and training of team members
  • Trained and guided team members to maintain high productivity and performance metrics
  • Interacted well with customers to build connections and nurture relationships
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

CEO/General Manager

Toyota Of Ruston
01.1992 - 09.2019
  • Achieved company growth by implementing strategic plans and streamlining operations
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates
  • Established new revenue streams by identifying market opportunities and launching innovative products or services
  • Fostered strong relationships with industry partners to expand business opportunities
  • Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies
  • Streamlined business processes, resulting in increased operational efficiency across all departments
  • Developed a high-performance executive team for improved productivity and efficiency
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality
  • Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors
  • Ensured regulatory compliance by developing robust policies, procedures, and internal controls
  • Drove profitability with thorough financial analysis and strategic decisionmaking
  • Optimized supply chain operations for reduced costs and increased efficiency
  • Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes
  • Established foundational processes for business operations
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit
  • Identified new revenue generation opportunities to maximize bottom-line profitability
  • Directed market expansions to propel business forward, meet changing customer needs
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels
  • Established and maintained strong relationships with customers, vendors and strategic partners
  • Managed financial, operational and human resources to optimize business performance
  • Developed innovative sales and marketing strategies to facilitate business expansion
  • Initiated strategy to drive company growth and increase market share and profitability
  • Maintained P&L and shouldered corporate fiscal responsibility
  • Founded performance- and merit-based evaluation system to assess staff performance
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
  • Developed and implemented strategies to increase sales and profitability
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

President/CEO

Ward Chevrolet Oldsmobile Inc.
10.1980 - 05.2009
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service
  • Managed crisis situations effectively while minimizing disruption to daily operations
  • Enhanced company performance by implementing strategic plans and overseeing daily operations
  • Implemented marketing Strategies which resulted in
  • 430% growth of customer base
  • Initiated two key partnerships which resulted in 54% revenue growth.

Education

No Degree - Accounting

Northeast Louisiana University
Monroe, LA

No Degree - Business Administration/Finance

Arkansas State University - Beebe
Beebe, AR

No Degree - Accounting And Business Management

GM Dealer Accounting School
New Orleans, LA

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Customer service abilities
  • Relationship Building
  • Organizational Skills
  • Goal-oriented mindset
  • Clear Communication
  • Customer Complaint Resolution
  • Customer needs determination
  • Ensuring customer satisfaction
  • Service support
  • Call Management
  • Critical Thinking
  • Information documentation
  • Conflict Resolution
  • Persuasive Speaking
  • Polite communication skills
  • Product Sales
  • Schedule Management
  • Sales closing
  • Professional Networking
  • Contract Negotiations
  • Sales strategy development
  • Financial Document Preparation
  • Client Interviews
  • Business Correspondence
  • Lead prospecting
  • Business Development
  • Personnel Recruitment
  • Contract Negotiation
  • Attention to Detail
  • Adaptability and Flexibility
  • Client Relations
  • Negotiation
  • Sales negotiation
  • Client Relationship Management
  • Sales Strategies
  • Closing support
  • Negotiation Management
  • Contract Preparation
  • Leads Prospecting
  • Operations Management

Accomplishments

  • Toyota Motor Sales Presidents Award Recipient 2011,2012
  • Oldsmobile Elite Sales Executive: 1981-1997
  • Chevrolet Society of Sales Executives1981-1989,1999.2000-2007

Affiliations

  • Director, Louisiana Auto. Dealers Assc. 2012-2019
  • Director, Executive Committee Member, ULM Athletic Foundation 2014-2020
  • Member Chevrolet Motor Div. National Dealer Council 1992-1998
  • Director, Gulf States Reinsurance Company, Grand Cayman 2012-2020

Timeline

Agent/Financial Services Professional

New York Life Insurance Co And NYLIFE SECURITIES
01.2022 - Current

Executive Sales Manager

AT&T Wireless
01.2021 - 12.2021

General Manager

Billy Wood Automotive Group
01.2020 - 12.2020

CEO/General Manager

Toyota Of Ruston
01.1992 - 09.2019

President/CEO

Ward Chevrolet Oldsmobile Inc.
10.1980 - 05.2009

No Degree - Accounting

Northeast Louisiana University

No Degree - Business Administration/Finance

Arkansas State University - Beebe

No Degree - Accounting And Business Management

GM Dealer Accounting School

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Ronnie Ward