Ronnier A. Tapia
San Jose,Costa Rica
Summary
As a highly accomplished and results-driven Sales Executive, I have gained valuable experience across diverse industries including telecommunications, finance, and healthcare. This exposure has allowed me to refine my skills and develop a versatile approach to sales. With a winning combination of industry expertise and personal qualities, I consistently connect with clients and surpass sales targets. Moreover, my fluency in both English and Spanish enables me to effectively communicate with a broad range of clients, unlocking new business opportunities and expanding customer reach. Through my proactive and customer-centric approach, I drive sustainable growth and establish long-lasting relationships, making a significant impact on the bottom line.
Overview
14
14
years of professional experience
Work History
Inside Sales Account Rep Senior Analyst
Accenture
San Jose, Costa Rica
01.2023 - Current
- Maintained knowledge of advances in information technology systems and applications.
- Assisted in budget planning and cost analysis for Microsoft technology investments, ensuring alignment with business objectives.
- Collaborated with cross-functional teams to integrate Microsoft technologies with other systems, enhancing overall IT infrastructure.
- Assists in designing professional services and outsourcing opportunities across cloud, data center, network, security, service management, and workplace solutions. Support sales teams in solution development, including scope and price solutions.
Customer Success Manager
Vonage Business Communication
Atlanta, United States
07.2020 - 03.2023
- .Drive Customer Satisfaction: Ensured ongoing satisfaction, adoption, enablement, and outcomes realization for Vonage’s top customers1
- .Coordinate Cross-Functional Efforts: Acted as an internal champion to coordinate the cross-functional motions required for sustained customer success and growth1
- .Customer Relationship Management: Managed the relationship with customers, ensuring their needs were met and their expectations exceeded2
- .Analyze Customer Satisfaction: Regularly analyzed the level of customer satisfaction and identified areas for improvement2
- .Identify Sales Opportunities: Identified opportunities for upselling and cross-selling to existing customers2
- .Customer Training: Provided continuous training to customers to ensure they were fully utilizing Vonage’s services2
- Problem Solving: Addressed and resolved any issues or concerns raised by.
Loan Officer
Bizlender
San Jose, Costa Rica
04.2017 - 02.2020
- Loan Application Evaluation: Analyze and evaluate customer loan applications, verifying their repayment capacity and compliance with requirements.
- Financial Advisory: Provide financial advice to customers on the different types of loans available and help them choose the best option according to their needs.
- Documentation Management: Ensure that all necessary documentation for loan approval is complete and accurate.
- Customer Relations: Maintain positive relationships with customers, responding to their questions and concerns in a timely manner.
- Regulatory Compliance: Ensure that all loan operations comply with bank regulations and internal policies.
Inside Sales Representative
Sprint Telecommunications
San Jose, Costa Rica
04.2014 - 10.2016
- I specialize in providing informative guidance to prospects and customers regarding our comprehensive range of wireless plans, upgrades, renewals, and cutting-edge technologies
- By leveraging my expertise, I successfully convert leads into sales, ensuring that customers make informed decisions that align with their needs and preferences
- Additionally, I am adept at efficiently setting up new customer accounts, accessing existing ones, and responsibly managing sensitive customer data across multiple computer systems
- My commitment to data security and privacy ensures that our customers' information is handled with the utmost care and confidentiality
Debt Collector
Western Dental/ Aegis BPO
San Jose, Costa Rica
01.2011 - 11.2012
- As a valuable member of a private dental clinic, my role involves assisting debtors in creating feasible payment plans that meet their financial capabilities while satisfying the creditor's requirements
- I prioritize maintaining professionalism and respect when communicating with debtors, consistently adhering to legal guidelines governing debt collection, such as the Fair Debt Collection Practices Act (FDCPA) and other applicable state and federal regulations
- Additionally, I possess expertise in accessing and managing sensitive customer data across various computer systems, ensuring the utmost security and confidentiality
- By upholding these standards, I contribute to a seamless and trustworthy experience for both the clinic and its valued patients
Education
Business Administration -
Tecnicos Costa rica
San Jose, Costa Rica03.2025
Project Management -
Brentwood Open Learning collage
01.2022
High School -
American Academy High School
Miami, Florida03.2010
Skills
- Effective communication
- Written communication
- Idea development and brainstorming
- Training and development
- Team building
- Interpersonal skills
- Client relationships
- Strategic planning
- Relationship building
- Subject matter expert
- Sales forecasting
- Cross-functional collaboration
- Training & Development
Languages
- English
- Spanish
Timeline
Inside Sales Account Rep Senior Analyst
Accenture
01.2023 - Current
Customer Success Manager
Vonage Business Communication
07.2020 - 03.2023
Loan Officer
Bizlender
04.2017 - 02.2020
Inside Sales Representative
Sprint Telecommunications
04.2014 - 10.2016
Debt Collector
Western Dental/ Aegis BPO
01.2011 - 11.2012
Business Administration -
Tecnicos Costa rica
Project Management -
Brentwood Open Learning collage
High School -
American Academy High School
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