Ronny Arias Nuñez

In charge of managing luxury properties, including:
• Playa Langosta: 2 condos and 2 houses
• Playa Tamarindo: 2 houses and 4 condos
• Hacienda Pinilla: 2 houses
• Playa Grande: 2 houses
• Reserva Conchal: 1 house and 1 condo

Key responsibilities:
• Reservations and Client Services: Oversee all aspects of the booking process, ensuring smooth check-ins and exceptional guest experiences for each property.
• Owner and Staff Liaison: Maintain close communication with property owners and coordinate with staff to ensure each property is maintained at the highest standards.
• Property Maintenance: Regularly inspect and arrange maintenance for each luxury property, coordinating repairs and upkeep to meet premium standards.
• Concierge Services: Provide personalized services tailored to guest needs, such as arranging tours, reservations, and additional amenities.
• Problem-Solving: Proactively address any issues that arise, ensuring guest satisfaction and efficient operations across all properties.

This role demands meticulous attention to detail, high-level organizational skills, and the ability to manage various responsibilities for multiple high-end properties.Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
• Assisted guests with reservations, ensuring a seamless booking experience.
• Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
• Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
• Provided exceptional customer service by anticipating and addressing guest needs proactively.
• Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
• Managed key inventory system, reducing instances of lost or misplaced keys while maintaining guest privacy.
• Streamlined check-in processes for improved efficiency and reduced wait times.
• Coordinated with housekeeping staff to accommodate early check-ins or late check-outs whenever possible, further enhancing the guest experience.
• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Served as the Groups and Events Manager for Grupo Diría, overseeing operations, staff management, and event planning for two prominent hotels: Tamarindo Diría Beach Resort and Hotel Jardín del Edén. Responsible for delivering high-quality services and ensuring client satisfaction at both locations.

Worked as the Groups Executive at Hotel Tamarindo Diría Beach Resort, focused on building and maintaining strategic relationships with direct clients and travel agencies. Key responsibilities included identifying business opportunities, negotiating contracts and preferred rates, and providing personalized experiences for guests, from itinerary planning to coordinating high-level services. Promoted to Manager of the department for outstanding performance.

Held the position of Reservations Executive for Direct Bookings and Agency Relations at Hotel Tamarindo Diría Beach Resort. My primary role was to create memorable experiences for guests by ensuring a seamless and personalized booking process, as well as coordinating exceptional stays and unique dining experiences.

• Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
• Assisted in resolving guest complaints, leading to higher overall satisfaction ratings.
• Maximized revenue by turning simple inquiries into reservations.
• Maintained accurate records of reservations, ensuring seamless communication between departments.
• Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
• Responded quickly to telephone, email, online and in-person requests to book or update services.

Served as Phone Operator at the prestigious Tamarindo Diría Beach Resort, a 242-room property. My core responsibilities included managing guest communications efficiently and providing personalized assistance. Duties encompassed offering detailed information about hotel facilities, managing reservations and itineraries, and liaising with various hotel departments to ensure smooth operations and a top-notch experience for guests.

Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.

• Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
• Maintained professionalism and courtesy while managing high call volumes during peak hours.
• Pleasantly greeted all callers and asked how to be of assistance.