Ronny David Blanco Chaves
Santa Cecilia de Heredia
Summary
Professional with 3 years of experience in the call center industry covering roles as a customer service, collections and quality assurance representative. Always looking forward to be effective enough for a company.
Overview
4
4
years of professional experience
Work History
Quality Assurance Agent
Bill Gosling Outsourcing
07.2022 - Current
- Monitor collections calls and complete evaluations to make sure that the quality assurance policies are met on a weekly basis
- Identify and remedy defects within the production process.
- Investigate customer complaints and product issues.
- Notify the appropriate MC or senior management of any malpractice by an agent, as identified in the audit process, so that training or disciplinary action may be undertaken as is appropriate.
- Quality assurance based on update according to the client's requests.
- Agent's performance, calibrations to make sure of the efficiency and accuracy of evaluations.
Collections Representative
Bill Gosling Outsourcing
01.2022 - 07.2022
- Perform outbound calls to collect money from customers that are15-30 days or more past due
- Negotiate payments to bring the customers' loans current by providing advantages of making a payment
- In charge of mentoring the new hires in collections department
Customer Service Representative
Bill Gosling Outsourcing
10.2021 - 01.2022
- Assisting customers with their daily inquiries by providing the best experience and resolution
- Educate and provide the necessary loan information according to the customer’s needs
Customer Service Representative
Sykes Costa Rica
01.2021 - 09.2021
- Front line agent for customer service in Fraud department at Capital One
- Assist customers with daily concerns about their credit cards and issues related with fraud
- Perform verification processes according to the bank's policies and procedures
Education
English as a foreign language -
Universidad Técnica Nacional
Ciudad Quesada, Alajuela12.2018
High School Bachelor - undefined
Colegio San Martin
Ciudad Quesada, Alajuela12.2016
Skills
- Customer Service
- Collections
- Multitasking
- Adaptability
- Analytical skills
- Good Communication
- Fast Learner
- Work under pressure
LANGUAGES
Spanish Native - Native or Bilingual Proficiency
English B2+ - Full Professional Proficiency
Portuguese B2 - Full Professional Proficiency
Timeline
Quality Assurance Agent
Bill Gosling Outsourcing
07.2022 - Current
Collections Representative
Bill Gosling Outsourcing
01.2022 - 07.2022
Customer Service Representative
Bill Gosling Outsourcing
10.2021 - 01.2022
Customer Service Representative
Sykes Costa Rica
01.2021 - 09.2021
High School Bachelor - undefined
Colegio San Martin
English as a foreign language -
Universidad Técnica Nacional
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