Rosa Chávez Delgado
San Francisco,Costa Rica
Summary
Results-driven professional with extensive experience at DHL Costa Rica DGF, excelling in client relationship management and workflow optimization. Proven track record in accounts payable and invoice processing at Genpact - Viatris, demonstrating adaptability and effective communication. Committed to continuous improvement and delivering impactful solutions across diverse teams.
Overview
12
12
years of professional experience
Work History
Process Developer for Brazil
Genpact - Viatris
Lagunilla Heredia, Heredia
01.2022 - Current
- In the current company, I work in accounts payable: processing manual invoices and invoices using the Cora system, GRIR control, bringing POs to a zero balance, helpdesk control, reviewing payments in SAP, and sending receipts to the requester. Generation of monthly reports.
- Processing of national and import invoices, migration from SAP Agila to SAP GEP, utilization of the system, Cora, Helpdesk, GRIR control, generating weekly reports, and support to colleagues in other countries, etc.
Customer service
DHL Costa Rica DGF (ASDHL)
09.2021 - 12.2021
- Notification and control of pre-alerts for exports in Europe, Asia, and North America.
Administrative Assistant and Staff Supervision
DHL Costa Rica DGF (ASDHL)
La Aurora, Heredia
05.2017 - 08.2021
- Creation of POs, review of expenses, and ensure they are applied correctly, renewal of policies, sanitary and phytosanitary permits, patents, and municipal tax payments. Supervision of the team in charge, and support. Coordination with the various subsidiaries throughout Costa Rica regarding the various activities that need to be carried out. Implementation with the new printer supplier, coordination, and support for user queries nationwide.
Receptionist
DHL Costa Rica DGF (ASDHL)
07.2014 - 05.2017
- Internal and external customer services, room controls, 5S at company facilities, receipt of documents, and coordination of deliveries with couriers, support for the credit team, and collection of overdue payments.
Sales assistant, professional practice
DHL Costa Rica DGF
10.2013 - 07.2014
- Quotes for air, sea and land, review of complaints in the system and review with those involved and search for a solution.
Education
Master´s degree - finance
Universidad internacional de las Americas
San Jose04.2025
Public accounting -
Universidad internacional de las Americas
San Jose04.2025
English -
Universidad de Costa Rica
San Jose01.2022
Portuguese -
Universidad de Costa Rica
San Jose01.2018
Bachelor of business administrative -
Universidad internacional de las Americas
San Jose01.2016
Excel intermediate -
Camara del comercio exterior
Skills
- Client relationship management
- Effective communication
- Team collaboration
- Data entry background
- Workflow management
- Continuous improvement
- Document review
- Adaptability and flexibility
- Compliance monitoring
References
- Cristian Rojas, AFR Product Development Specialist, 8931 4631, cristian.rojas2@dhl.com
- Lineth Gomez, Head of Sales Operations CENAC, 83769534, lineth.gomez@dhl.com
- Oscar Quesada Alfaro, Cenac ISM Lead DHL Costa Rica (DGF), 8856 0077, oscar.quesadaalfaro@dhl.com
Languages
- Portuguese, advanced
- English, intermediate
- Spanish, native
Timeline
Process Developer for Brazil
Genpact - Viatris
01.2022 - Current
Customer service
DHL Costa Rica DGF (ASDHL)
09.2021 - 12.2021
Administrative Assistant and Staff Supervision
DHL Costa Rica DGF (ASDHL)
05.2017 - 08.2021
Receptionist
DHL Costa Rica DGF (ASDHL)
07.2014 - 05.2017
Sales assistant, professional practice
DHL Costa Rica DGF
10.2013 - 07.2014
Master´s degree - finance
Universidad internacional de las Americas
Public accounting -
Universidad internacional de las Americas
English -
Universidad de Costa Rica
Portuguese -
Universidad de Costa Rica
Bachelor of business administrative -
Universidad internacional de las Americas
Excel intermediate -
Camara del comercio exterior
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