Roy Brenes Artavia

• Worked to build relationships with customers and built potential for additional sales.
• Engaged customers in social conversations to create pleasant and easy sign up experience.
• Completed data entry tasks with accuracy and efficiency.
• Managed over 50 calls per day

• Handled Agent requests
• Created Agent/Sub-agent and player accounts (DGS)
• Processed agent payments WU/MG
• Profile limits and custom account configurations
• Entered deposits and withdrawals
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Inventory control manager, Licensed vehicle sales person, Concierge specialist and Dealer trade Manager
• Assisted management staff with maintaining schedule controls using standard project management protocols.
• Cross-referenced invoices and supplies for reporting accuracy.
• Maintained control of cycle counts, physical inventory and discrepancy research.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Prepared purchased vehicles and completed final delivery checks.

• Driver, Crew Set-up guide
• Loaded truck and properly secured items to prevent damage for deliveries.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Punched lines according to management

• schedule creator
• graded games
  

• Manager in charge of moving lines for all sports props and futures .
• Graded all props and games for every sport
• Handled all customer wager claims
• Monitored daily and weekly reports
• Accomplished multiple tasks within established timeframes.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Horse Department, grading, Wagering input
• Completed data entry tasks with accuracy and efficiency.
• Managed over 100 calls per day