Ruben Morgan
Network Security Engineer
San Jose,SJ
Summary
Results-driven network engineer with over 15 years of experience in designing, deploying, and managing secure network infrastructures for large enterprises. Skilled in leading cross-functional teams, mentoring junior engineers, and driving high levels of customer satisfaction with a proven 95%+ CSAT. Holds certifications in PCNSE and CCNA, bringing a strong balance of technical expertise and leadership to ensure high network performance, security, and team productivity. Excited to leverage skills in managing and optimizing teams to lead technical projects from inception to completion.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Senior Network Engineer & Team Lead
Palo Alto Networks
06.2021 - Current
- Led and managed a team engineer in the design, implementation, and optimization of enterprise-level networks across various sectors, ensuring high performance, scalability, and security.
- Consistently lead a team achieved 95%+ customer satisfaction through quick and effective issue resolution, leading to increased client retention.
- Developed junior team members, ensuring the team maintained best practices.
- Developed automation scripts that reduced ticket resolution, and improving operational efficiency.
Senior Switching Support Engineer
Ruckus Networks
06.2018 - 06.2021
- Led network optimization projects, improving data throughput by 25% while maintaining budget constraints
- Implemented comprehensive network security protocols that led to a 40% reduction in security breaches, improving overall system resilience
- Directed the successful design and deployment of scalable network architectures, increasing network availability by 20% for enterprise clients.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
L3 GNOC Engineer
HPE
06.2015 - 01.2018
- Supported seamless integration of new equipment into existing networks through careful planning and execution.
- Streamlined incident resolution processes, resulting in faster response times to reported issues.
- Championed continuous improvement initiatives within the GNOC environment, leading to a more streamlined and efficient operation.
- Collaborated with cross-functional teams to implement network upgrades, ensuring minimal service disruptions during transition periods.
Technical Support Engineer
Cisco TAC
06.2008 - 06.2015
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Earned recognition from management for consistently delivering exceptional service quality.
- Mentored junior members of the team on best practices in issue resolution techniques.
Education
Bachelor of Arts - Systems Administration
Universidad Internacional De Las Americas
San Jose, Costa Rica 05.2001 -
Skills
Wireshark
Palo Alto Firewalls, VPN Security
Firewall Management
DNS and DHCP Administration
Routing Protocols Expertise
Network Security Implementation
SD-WAN Implementation
Multicast Routing Knowledge
LAN Configuration Management
Performance Monitoring and Analysis
Layer-2/3 protocols
Root Cause Analysis
Technical Troubleshooting
DNS implementation
Network performance monitoring
Routing protocol expertise
Network Troubleshooting
Network device monitoring
Certification
PCNSE (Palo Alto Networks Certified Network Security Engineer)
Online
linkedin.com/in/rmorganq
Professionaldevelopmentleadership
Conducted training sessions for junior engineers, leading to a more knowledgeable and productive team., Led multiple projects involving network infrastructure upgrades, security enhancements, and disaster recovery planning., Attended industry to stay updated on the latest network security trends and tools.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Network Engineer & Team Lead
Palo Alto Networks
06.2021 - Current
Senior Switching Support Engineer
Ruckus Networks
06.2018 - 06.2021
L3 GNOC Engineer
HPE
06.2015 - 01.2018
Technical Support Engineer
Cisco TAC
06.2008 - 06.2015
Bachelor of Arts - Systems Administration
Universidad Internacional De Las Americas
05.2001 -
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