Ruben Villalobos Lobo

• Designed and scheduled phases for projects. Identified plans and resources required to meet project goals and objectives. Identified sources of funding to prepare proposals and submit funding applications. Developed and initiated projects, managed costs, and monitored performance. Facilitated workshops to collect project requirements and user feedback.
• PR with government institutions, other NGO and public and private universities, managed the cooperation terms and the social impact programs.
• Branding, communication strategy and digital transformation for services and tools.

• Completed exhaustive market research regarding producers and retail locations using databases and digital resources to drive improvement of product development, business strategies and processes. Assessed accuracy and effectiveness of new and existing data sources.

• Identified plans and resources required to meet project goals and objectives. Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines. Facilitated workshops to collect project requirements and user feedback. Developed data collection strategies and monitored data quality for optimal research results.

• Researched and identified new opportunities for product and brand development.
• Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
• Consulted with product development teams to enhance products based on customer interest data.
• Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
• Deal with different venue owners, becoming the product manager for content and design in the entertainment and hospitality industry.

Outbound sales targeting retail, distributors producers and local governments for cold asphalt, including bids and market research, in charge of the states of Florida, Maryland, Illinois, Wisconsin Texas and California.

Sales Manager, Motley Bird. In charge of introducing the product in Costa Rica; Selecting high end venues that comply with the standards of Kama Industries, production of product tasting events, as well as product placement in local media such as Repretel and Teletica. Media & PR Home Sushi Lounge, contacting media for publications such as En Vivo, La Nacion, Perfil, Soho.

• Developed and initiated project for new post up product, managed costs, web development, design, campaigns, merchants and affiliates. The product evolved from outbound to inbound with loyalty standard.

Developed key operational initiatives to start and maintain substantial business growth. Conducted target market research to scope out industry competition and identify advantageous trends. Project portfolio, call center set up logistics, contracts, site visits and online publication.

Sales and Client Retention including a complete knowledge of the gaming industry, product knowledge and bonus program

Customer service, deposit methods, escalations, claims, gaming software, merchants, grading, back up line moving and wagering

• Assisted customers in identifying issues and explained solutions to restore service and functionality. Used ticketing systems to manage and process support actions and requests. Hardware and software troubleshooting.

Customer service and wagering clerk, received training in client retention etiquette, QNX software and DGS software