Rubí Tatiana Segura Barrantes
San Lorenzo De Flores
Summary
Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of data entry position. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Client Services Incorporate.
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Senior Customer Service Representative
Del Mar Health S.A
08.2021 - 12.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Member Services Specialist
Global Clinical Services.
01.2020 - 07.2021
- Enhanced member satisfaction by addressing concerns promptly and providing professional assistance.
- Investigated and resolved customer inquiries and complaints quickly.
- Utilized advanced problem-solving skills to address unique concerns or requests from individual members.
- Developed strong relationships with members, leading to increased loyalty and a positive brand image.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Documented the assistance provided and accurately follow up complicated cases until the customer issue was solved properly.
- Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
Education
Diploma Degree - Computer Engineering
Universidad Estatal A Distancia
Heredia07.2021
English Level B2 -
Centro Panamericano De Idiomas
Heredia08.2018
High School Diploma -
Liceo Regional De Flores
Heredia, Costa Rica11.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Documentation
- Payment Processing
- Computer Proficiency
- Follow-up skills
- Microsoft Outlook
- Prioritization
- Multi-task
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved that customers keep loyalty with the company through effectively, prompt and satisfactory resolution for complicated cases.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
Client Services Incorporate.
12.2023 - Current
Senior Customer Service Representative
Del Mar Health S.A
08.2021 - 12.2023
Member Services Specialist
Global Clinical Services.
01.2020 - 07.2021
Diploma Degree - Computer Engineering
Universidad Estatal A Distancia
English Level B2 -
Centro Panamericano De Idiomas
High School Diploma -
Liceo Regional De Flores
Similar Profiles
Quang Tran PhamQuang Tran Pham
Founder & CEO at An Nam IncorporateFounder & CEO at An Nam Incorporate
Minh NguyenMinh Nguyen
Software Engineer III at T C N, IncorporateSoftware Engineer III at T C N, Incorporate
RANBIR KAURRANBIR KAUR
Assistant Manager, Supply Chain Management at Meditech IncorporateAssistant Manager, Supply Chain Management at Meditech Incorporate