RUBY ANORKOR ABBEY
LA-ACCRA,Ghana
Summary
Dependable financial transactions specialist recognized for consistently high productivity and efficient task completion. Expertise in cash handling, customer service, and fraud detection enhances accuracy and fosters client trust. Strong communication, problem-solving, and time management skills drive seamless operations and elevate customer experiences.
Overview
15
15
years of professional experience
Work History
TELLER/CASH OFFICER
UNITED BANK FOR AFRICA- UBA
09.2019 - 12.2021
- Paying customer cheques according to the bank’s operating policies
- Ensuring that all cash deposits are promptly credited to the right accounts
- Ensuring that all commissions due the bank to transactions are applied in relation to cash operations related transactions
- Balancing each day at the close business hours and reporting anomalies to the supervisor for appropriate remedies
- Receiving cheque deposits and forwarding them to the Funds Transfer Officer for processing
- Performing duties in a risk free environment and process, and ensuring no successful fraud
- Preparing Teller Proof
- Replenishment and call over of branch ATM to ensure customer satisfaction
- Supervising of all tellers in the branch
CREDIT/RELATIONSHIP OFFICER
PAN AFRICAN SAVINGS AND LOAN COMPANY
03.2009 - 12.2011
- Business Appraisal (Credit assessments of loan applicants)
- Relationship management
- Risk management
- Client Advisory Service
- Banking Service
- Loan Recovery
- Marketing and Research
- Portfolio Management
- Account Opening
MARKETING OFFICER
SIC INSURANCE COMPANY GHANA LIMITED
11.2007 - 07.2008
- Customer Service
- Raising commission slips for Agents and Brokers
- Taking of minutes at Agency meetings and Writing out reports
- Raising approval slips to accounts and attending to all agents’ official needs and wants
- Liaising with the Information Service Department (ISD) for corrections as and when need arise
- Writing of Acknowledgement Letters
RESEARCH ASSISTANT
RSEARCH AND MARKETING SERVICES INTERNATIONAL (RMS)
07.2006 - 07.2007
- Customer Service
- Administering questionnaires on the field
- Data entry, processing and analysis
- Responding to customers queries and questions
- Explaining the company’s policies to customers
- Conducting of Telephone Interviews
Education
Master of Business Administration - Human Resource Management
Central University- Central Business School
07.2018
Short Postgraduate Certificate - Banking and operations and Financial Management etc
Graduate Training Institute
08.2011
Bachelor of Arts - Information Management Studies and Political Science
University of Ghana
05.2007
Senior Secondary School Certificate Examination -
Labone Senior Secondary School
01.2001
Basic Education Certificate Examination -
La Presbyterian Junior Secondary School
01.1998
Skills
- Team Player
- Ability to work under little supervision
- Meticulous
- Innovative
- Determined
- Disciplined
- Studious
- Good human relations
- Computer Literate
- Experience in the MS Office Suite
- Detailed-Oriented
- Accurate
- Ability to adjust to changing demands or situations
- Research Skills
Extracurricular Activities
Executive Member, Methodist/Presbyterian Union Choir, 2006-2007 Assistant Secretary, TeshieTsui Bleoo Presby Church Young Adult fellowship (YAF), 2016-2017
Hobbies and Interests
- Motivating people to reach their full potential.
- Listening to radio and TV programs on socio-economic and political issues
- Reading
- Take delight in challenging jobs.
- Enjoys traveling.
Training
- Customer Care
- Anti-Money Laundering
- Recovery Management
- Collateral Management
- Credit Reference Bureau Search
- Short post graduate course in Finance (financial Management and banking and Operations)
References
- Rev. Paa Ekow Quaye, Central University Central Business School, Department of Human Resource Management, 0245522255, 0576474808
- Mrs. Josephine Takyi, Senior Loan Officer, Pan African Savings and Loan Ghana Limited, 0244478126
- Martha Adusei, Head of Marketing, SIC Insurance Company Ghana Limited, Tema Branch, 0242676666
Personal Information
Date of Birth: 05/06/1983
Timeline
TELLER/CASH OFFICER
UNITED BANK FOR AFRICA- UBA
09.2019 - 12.2021
CREDIT/RELATIONSHIP OFFICER
PAN AFRICAN SAVINGS AND LOAN COMPANY
03.2009 - 12.2011
MARKETING OFFICER
SIC INSURANCE COMPANY GHANA LIMITED
11.2007 - 07.2008
RESEARCH ASSISTANT
RSEARCH AND MARKETING SERVICES INTERNATIONAL (RMS)
07.2006 - 07.2007
Master of Business Administration - Human Resource Management
Central University- Central Business School
Short Postgraduate Certificate - Banking and operations and Financial Management etc
Graduate Training Institute
Bachelor of Arts - Information Management Studies and Political Science
University of Ghana
Senior Secondary School Certificate Examination -
Labone Senior Secondary School
Basic Education Certificate Examination -
La Presbyterian Junior Secondary School
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