Ryan Austin Alfaro

Quickly promoted from customer service representative to leadership within seven months. Responsibilities included conducting quality assurance, leading weekly team meetings, collaborating with workforce management, assessing new process effectiveness, and leading multi-team projects to achieve KPIs.

I assisted customers in optimizing their network to meet their requirements. After a short time, I was promoted to the retention department, where I focused on retaining existing customers by offering tailored deals and convincing them to maintain their accounts

I ensured customers received their products promptly, managed invoicing, and processed charges for new and existing orders. I also handled errors by issuing refunds or replacements as necessary

I assisted customers with inquiries regarding the bank’s wide range of financial services