Ryan Salazar
Business Intelligence Student
Santo Domingo
Summary
As a recent high school graduate, I am driven by a passion for continuous learning. Currently studying Business Intelligence, I bring a dynamic set of skills, including strong leadership abilities, the capacity to thrive under pressure, a respectful approach to collaboration, and versatility as both a team player and solo contributor. Recognized as a quick learner, I am committed to taking on challenges with a responsible and organized mindset, ensuring success in both individual and collaborative endeavors.
Overview
1
1
year of professional experience
5
5
Certifications
Work History
Email Marketing CRM Manager
Vista Renovations
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Completed opening and closing functions to meet operational needs.
- Managed customer relations on ongoing basis to maximize customer retention.
Collection Agent
United Collection Bureau
02.2024 - Current
- Developed positive rapport with clients through professionalism and empathy, fostering long-term relationships and preventing potential legal disputes.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Increased cash flow for the company with timely follow-ups and consistent communication with delinquent accounts.
Education
High School Diploma -
C.T.P Santo Domingo
HerediaBusiness Intelligence (Current) -
ULACIT
San JoseSkills
Collections processing
Fair debt practices
Debt Negotiation
Payment Processing
Repayment plan structuring
CRM Integration
Programming Languages
Workflow Management
Data Analytics
Social Media Marketing
Stress Tolerance
Languages
English C2+
Spanish C2+
Portuguese B1
Certification
CISCO IT Essentials 1
Timeline
Collection Agent
United Collection Bureau
02.2024 - Current
Email Marketing CRM Manager
Vista Renovations
High School Diploma -
C.T.P Santo Domingo
Business Intelligence (Current) -
ULACIT