Salvador Reyes
contact center agent
San Jose,A
Summary
Experienced and dedicated Customer Service Agent, with value experience in different areas like retention, Market Research , Banking and Sales, with over 20 year experience in these fields.
Overview
6
6
years of professional experience
Work History
Contact Center Agent
Infosys BPM
02.2024 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Created revenue for the company through sales of new products, built value for existing services.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
Customer Service Specialist
Accenture
08.2021 - Current
- I assist customers by scheduling their repair appointments, resolve ongoing service, by contacting third party service providers, etc.
Retention/sales/customer service Agent
Qualfon/dialog direct
04.2020 - 07.2021
- Provide excellent customer service while creating value for the product, in efforts to retain customers
- Provided assistance with sales on new product.
Market Research Agent
Harmon Research
01.2019 - 04.2020
- Conducted 30/40 minute surveys while ensuring interviewer stays engaged and cooperative.
Retentions Agent
Ballena Media
12.2018 - 12.2019
- Provided great customer service while ensuring the service provided retains the customer with the company
- Provide Trouble Shooting assistance to the customer within website
- To make sure the customer completes the document they need created.
customer service specialist
sykes
4 2015 - 11.2018
- Handled and resolved complex dispute cases for the Bank
- Provided quick and fast resolutions to the customers disputes cases
- Assisted the customers with every other credit card banking need, such as fraud cases, credit line approvals, etc.
Education
High school diploma -
Skills
Management Skills
Multitasking
Critical Thinking
Time Management
Problem-Resolving
Adaptability
Languages
English
Spanish
Timeline
Contact Center Agent - Infosys BPM
02.2024 - 10.2024
Customer Service Specialist - Accenture
08.2021 - Current
Retention/sales/customer service Agent - Qualfon/dialog direct
04.2020 - 07.2021
Market Research Agent - Harmon Research
01.2019 - 04.2020
Retentions Agent - Ballena Media
12.2018 - 12.2019
Canoga High School - High school diploma,
customer service specialist - sykes
4 2015 - 11.2018