Sally Herrera Carmona

• Review customer orders for accuracy while ensuring on time billing using Reports (HSIMS) and SAP, managed more than 25 orders in a report and emails.
• Research and resolve customer invoice disputes while working closely with credit, customer service team, sales team and finance.
• Communicate regularly with internal stakeholders to drive implementation of service.
• Evaluate and apply returns: Physical and non-physical to register credit to the customer, following the correct guidelines on the process.
• Mass upload of list Prices, NPI process: New product information using Lotus Notes and sign off the process.

• Gather product attributes, images and media using different 3M data sources and transfer content to Channel partners, divisions, retailer portals
• Reformat, modify and or map content to meet channel partner requirements
• Provide Support for all data syndication activities with channel partners
• Identify data gaps and working with the process owners to establish or enrich content
• Work with marketers, supply chain, channel partners, and other data pools and vendors to ensure accurate and timely syndication of product data
• Develop an end-to-end understanding of processes and systems
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

Senior Pricing Analyst

• Keeping pricing job aids, instructions up to date in SharePoint
• Focal point for the team regarding complex and high impact requests.
• Backup for Team Lead: support the team lead during vacations, generating metrics reports, in charge of quality tracker and to assist to daily meetings with Pricing Analyst in Canada for specific topics; also keeping weekly calls with team lead in Canada, discussing updates for the week and opportunity areas.
• Super user of Pricing department: Submitting tickets related to issues in Vendavo, and basic troubleshooting.
• Provided training to new coworkers in the pricing maintainer role. Trainings for 3 to 5 people.
• Quality monitoring in the pricing process to maintain the standard in each ticket processed through SalesForce system.

Pricing Analyst.

• Process cases in Sales Force: maintain prices and unit of measure for materials requested by CSR, specialists and analysts in Canada.
• Sucessfully handled multiple tickets with high priority to the customer, meeting deadlines and delivering high-quality results.
• Analyzed if price was correct or corrections were needed according to customer expectations, deals or Marketer's approvals
• Update catalogs IDs in SAP
• Handling Annual Price changes including mass upload