Max Centeno Gonzalez

Provide comprehensive support for residential property management in the United States.

• My responsibilities include coordinating and responding to maintenance requests to ensure timely resolution of issues, maintaining strong communication with residents, and overseeing service providers to guarantee quality standards.
• Additionally, I assist with the leasing process for homes, which involves guiding prospective tenants through applications, lease agreements, and move-in procedures.

• Sales representative and also customer experience provided, processing of payments, solution of network issues, adding lines, home lines, switching devices, setting international plans, lot of deep knowledge on wireless devices and sales strategies. Top performer as sales agent.

Online Betting Customer Service Representative

• Manage bookmaker accounts and provide support to clients in placing bets through online platforms. My responsibilities include processing wagers accurately, assisting customers with account-related inquiries, and ensuring compliance with betting guidelines and company policies.
• Monitor betting activity to deliver a seamless user experience, resolve issues related to deposits, withdrawals, and bet confirmations, and maintain detailed records of transactions. By combining customer service skills with knowledge of betting systems, I help ensure secure, efficient, and reliable service for clients.

Department of Complaints and Compliance with Regulations, specialist in complaint taking, data entry, classification, data evaluation, regulatory standards of USA, European Union, SAP knowledge, B1, extensive knowledge in medical devices of sports industry. Profile reported every complaint received through different channels the company had and classify them, making this important to prevent any medical risk affecting real persons.

• USA company dedicated to Retain customers through agents by lot of methods, sales knowledge and ways to improve credit reports that US citizen have invested. Worked with the credit bureaus Equifax, Experian and Transunion. Deep knowledge of credit reports and ways they work in relationship with banks or bureaus. Hard Retention account which involved long interactions with customers to gain their approval to get to stay with the product. Advisory information provided, suggestions, actions and high knowledge of bank reports.

• Customer service is given to providers who look for assistance on their daily dental procedures, knowledge on procedures and coverage on insurances for helping customers. Also helping set up claims, sharing updated frequencies, coverages, and dollar amount compensations. Basically role is helping on sharing updated data to providers, so they can work in hand with the insurances customers have and want to apply on dental procedures.

• Customer service representative for international banks as Bank of America and then moved to a different account bank named Capital One, for multiple tasks as assisting customers with inquiries as claims, processing payments, explaining billing cycles, financial spending limits, payment arrangements, knowledge with Bureaus and applications. Top performer on both accounts.