Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Medrano

Escazu,SJ

Summary

Dynamic professional with a proven track record at Auxis, excelling in data entry and insurance eligibility verification. Adept at analytical problem-solving and project management, I consistently enhanced patient registration accuracy and improved customer satisfaction through effective technical support. Committed to safeguarding data privacy while delivering exceptional administrative support.

Overview

3
3
years of professional experience

Work History

Registration Clerk

Auxis
Heredia
09.2024 - 03.2025
  • Update the medical information from the patients and upload the documents that are signed
  • Managed medical registration and attendance tracking, resulting in accurate data collection and reporting
  • Used Meditech software to record and organize patient insurance and medical information.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
  • Managed 80 accounts per day, updating patient information and uploading documents.

Customer Service/Technical Support Agent

Foundever
Heredia
04.2022 - 06.2024
  • I took inbound calls for Verizon BGCO's customer service account as a customer service agent, and then I moved to the SimpliSafe account as a technical support specialist, guiding customers to troubleshoot the equipment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Used ticketing systems to manage and process support actions and requests.
  • Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
  • Manage approximately 40 incoming calls for technical issues and for daily processed payments.

Education

Associate Degree - Business Administration And Management

Instituto Tecnico Britanico
Perez Zeledon
01-2026

Certificate - IoT

Cisco Networking Academy
Escazu
07.2024

Associate Degree - Post-production Audiovisual

CETAV
Alajuela
01.2022

High School Degree -

Home School
Escazu, SJ
03.2019

Conversational English Certificate -

UTN
Alajuela, A
12.2014

Skills

  • Proficient in Microsoft Word
  • Calendar management
  • Microsoft Excel
  • Analytical problem-solving
  • Proficient typing speed
  • Transaction management
  • Insurance eligibility verification
  • Project management
  • Administrative support
  • Data entry
  • Business administration
  • Technical support

Languages

Spanish
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2

Timeline

Registration Clerk

Auxis
09.2024 - 03.2025

Customer Service/Technical Support Agent

Foundever
04.2022 - 06.2024

Associate Degree - Business Administration And Management

Instituto Tecnico Britanico

Certificate - IoT

Cisco Networking Academy

Associate Degree - Post-production Audiovisual

CETAV

High School Degree -

Home School

Conversational English Certificate -

UTN
Samantha Medrano