Samantha Vargas Carballo
Summary
Skilled professional with experience in collections, customer service, data entry and rep recon. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner, knowledgeable office clerk offering experience in administrative support and customer service. Highly efficient planning and communication skills.
Overview
5
5
years of professional experience
Work History
OTC Collections Analyst
TE Connectivity
10.2022 - Current
- Reduced delinquency rates by consistently monitoring and analyzing customer accounts.
- Improved collections efficiency with timely follow-ups on overdue invoices.
- Negotiated payment arrangements, ensuring prompt payments from customers.
- Managed approximately 60 incoming and outgoing calls with customers per week.
- Collaborated with sales and accounting departments to resolve billing disputes promptly.
- Provided detailed reports on collection activities to management, supporting strategic planning initiatives.
- Trained new employees on best practices in collections techniques and procedures, enhancing overall team performance.
OTC Rep Recon Analyst
BAT
07.2021 - 10.2022
- Reclassification of customer deposits to bank and representative accounts, strong analysis and clearing of account statements of sales representative
- Payment applications, Credit Note applications, strong communication with Operational Managers for monitoring representative balances.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Receptionist and Information Employee
Outsource Empresarial S.A
09.2019 - 07.2021
- Receptionist with administrative and financial analyst bases, in charge of supplier support, creation of purchases orders.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed approximately 30 incoming calls per day from vendors.
Education
Accounting and Finance Technician -
Universidad Americana
Heredia, Costa Rica01.2021
English Certificate -
American Academy
Heredia, Costa Rica01.2021
Technical High School Education -
Colegio Tecnico Profesional de Belén
Heredia, Costa Rica01.2018
Course of Dimensional Metrology -
INA
Alajuela, Costa Rica01.2017
Technological skills course -
Colegio Tecnico Profesional de Belén
Heredia, Costa Rica01.2017
My finances at home course -
Colegio Tecnico Profesional de Belén
Heredia, Costa Rica01.2016
Skills
- Execution, control and processes improvement
- Portfolio Management Experience
- Strong analytical skills and oriented to deliver solid and sustainable results over time
- Excellent customer service, adaptable to change, passionate about and organizational growth
Personal Information
- ID Number: 1-1760-0504
- Date of Birth: 12/11/99
Additional Information
Experience in SAP system
Excel
Outlook
Languages
Spanish
Native language
English
Upper intermediate
B2
Extracurricular Activities
Work Internship - ENJOY group 2017
Professional Practice - Emerson 2018
Productivity and Quality Practice - MasterCook 2019
References
- Catalina Sosa Sandoval, TE connectivity Team Lead, 7139-9079
- Diana Perez Badilla, BAT Senior Analyst , 7300-4913
- Julian Vargas Ramirez, P&G Manager, 8623-7906
Timeline
OTC Collections Analyst
TE Connectivity
10.2022 - Current
OTC Rep Recon Analyst
BAT
07.2021 - 10.2022
Receptionist and Information Employee
Outsource Empresarial S.A
09.2019 - 07.2021
Accounting and Finance Technician -
Universidad Americana
English Certificate -
American Academy
Technical High School Education -
Colegio Tecnico Profesional de Belén
Course of Dimensional Metrology -
INA
Technological skills course -
Colegio Tecnico Profesional de Belén
My finances at home course -
Colegio Tecnico Profesional de Belén
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