Santiago Pujol
Costa Rica,Heredia
Summary
Skilled in remote technical support and effective communication, I excel in roles requiring problem-solving and time management. At Auxis, I enhanced digital screen support, significantly improving client satisfaction. My background spans IT, sales, and customer service, showcasing a versatile skill set ideal for dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
Auxis
Costa Rica, Heredia
2019.09 - Current
Analyst to provide support to different franchisees with their digital screens equipment. Performed troubleshooting with multiple clients a day via phone or email.
Sales Representative
F4
Costa Rica, San Jose
2019.04 - 2019.06
In this call center I was a representative in charge of selling products related to the automotive industry.
Customer Service Representative
Sykes
Costa Rica, San Jose
2019.02 - 2019.04
Worked in a call center, for a few months as a customer service and sales representative for AT&T products.
IT Technician
ICE
Costa Rica, San Jose
2018.10 - 2018.11
I was an Information Technology Assistant at ICE, as my high school professional practice. I did multiple tasks with computers such as installing different programs and also fixed them.
Education
High School Diploma -
Colegio Tecnico Profesional Del Este
HerediaTechnical Specialty -
Colegio Tecnico Profesional Del Este
HerediaSkills
- Time management
- Effective communication
- Problem solving
- Remote technical support
Languages
Spanish
First Language
English
Advanced (C1)
C1
Certification
Security Awareness
Timeline
Technical Support Analyst
Auxis
2019.09 - Current
Sales Representative
F4
2019.04 - 2019.06
Customer Service Representative
Sykes
2019.02 - 2019.04
IT Technician
ICE
2018.10 - 2018.11
High School Diploma -
Colegio Tecnico Profesional Del Este
Technical Specialty -
Colegio Tecnico Profesional Del Este