Saray Pérez Fonseca
Costa Rica
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Accounting Clerk
Auxis
03.2023 - Current
- In charge of the banks and accounts payable reconciliations.
- Reviews employee expense reports and monitors compliance with internal policies.
- Reconciles credit card charges to submitted expense reports in Concur.
- Process batch payments in a timely and accurate manner.
- Codes invoices using GL account numbers, approves using workflow.
- Responds to employee inquiries related to expense process and policies via email, instant message.
Technical Support
Auxis
06.2021 - 03.2023
- Assisting clients with complex technical issues requiring in-depth problem solving
- Comprehensively followed up cases that had been resolved to ensure that proposed solutions had been effective
- Provided expert support to clients
- Assisted customers with inquiries, issues and concerns by providing relevant information in English and Spanish
- Trained customers on solving minor issues and operating equipment.
Customer service
Auxis
07.2020 - 06.2021
- Provided information on product, shipping and service questions
- Assisted in providing customer satisfaction by providing customers with refunds, gift cards and vouchers
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service
- Guided customers on purchases based on interests, promotions, and other sales and preferential parameters
- Responded accurately and professionally to all customer queries
- Recommended new products and upcoming events to customers.
Customer service
Hewlett Packard Enterprise
07.2019 - 07.2020
- Ensured compliance with the company policies to achieve production goals
- Ensure that the best levels of service and delivery standards were being maintained
- Worked tirelessly to ensure special orders, and fragile deliveries were fulfilled safely and securely.
Education
Degree in Public Accounting -
Universidad San Marcos
High School Diploma -
Colegio Patriarca San José
Skills
- Adaptability
- Excellent written and communication skills
- Attention to detail
- Bilingual Customer Support
- Problem-solving
- Organizational skills
- Time management
- Microsoft Office (Word, Excel, PowerPoint, etc)
- Google services
- Oracle, SAP, AX and Concur
Languages
English
Advanced
C1
Spanish
Proficient
C2
Timeline
Accounting Clerk
Auxis
03.2023 - Current
Technical Support
Auxis
06.2021 - 03.2023
Customer service
Auxis
07.2020 - 06.2021
Customer service
Hewlett Packard Enterprise
07.2019 - 07.2020
Degree in Public Accounting -
Universidad San Marcos
High School Diploma -
Colegio Patriarca San José
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