Sariena Watkins
Lawrenceville
Summary
WWW: https://bold.pro/my/sariena-watkins/702r Professional Summary Personable Store Associate with 20+ years in retail sales and customer service. Well-versed in processing sales, working with customers and organizing merchandise. Successful at handling customer requests and concerns. Responsible and friendly customer service representative, makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Accomplishments Exceeded sales goals by an average of 175% in 2019 Won multiple awards (cash prizes & trips) for going above and beyond, in customer service and sales.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Strength Coach
Atlanta Adventist Academy
Duluth, GA
08.2024 - Current
- Increased athlete motivation through consistent communication, goal setting, and progress tracking
- Promoted culture of dedication and hard work
- Coach different ways to build muscle through group training
- Implement knowledge on muscle groups
P.E. Teacher
Duluth Adventist Christian School
Duluth, GA
08.2022 - Current
- Managed and maintained school equipment and facility grounds
- Enhanced students' understanding of healthy lifestyle choices through the integration of nutrition education in lesson plans
- Taught physical education classes covering exercise strategies, sports, and safety
- Improved students' physical abilities through the implementation of age-appropriate motor skill development programs
- Assessed student physical fitness levels and adjusted objectives according to successes
- Received positive evaluations from administration staff for consistently meeting or exceeding instructional expectations
- Promoted lifelong fitness habits among students by educating them on the importance of regular exercise for overall wellbeing
- Increased student participation by incorporating physical fitness activities and team-building exercises
Summer Camp Coordinator
Creme De La Creme Center of Excellence
Duluth, GA
05.2024 - 08.2024
- Organized successful fundraising campaigns, increasing community support and financial resources for the camp
- Maintained a safe and welcoming environment for campers, addressing any behavioral issues promptly and professionally
- Enhanced camper experience by developing engaging and age-appropriate daily activities
Summer Camp Coordinator
Creme De La Creme Center of Excellence
Duluth, GA
05.2023 - 08.2023
- Organized successful fundraising campaigns, increasing community support and financial resources for the camp
- Maintained a safe and welcoming environment for campers, addressing any behavioral issues promptly and professionally
- Field Trip Supervisor
- Bus driver
Sales Specialist
Verizon Wireless
Snellville, GA
09.2016 - 08.2021
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Built strong client relationships through consistent communication and effective problemsolving
- Provided first-rate service to all customers and potential customers
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations
- Expanded customer base with targeted prospecting and lead generation efforts
- Developed custom proposals for high-value prospects, successfully closing major deals
- Coached junior sales team members on best practices, contributing to their professional development and overall success
- Stayed current on company offerings and industry trends
Sales Manager
Verizon Wireless
East Peoria, IL
09.2015 - 08.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Increased sales revenue by developing and implementing effective sales strategies
- Led a successful sales team by providing motivational coaching and performance-based incentives
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs
Sales Specialist
Verizon Wireless
East Peoria, IL
07.2010 - 09.2015
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Built strong client relationships through consistent communication and effective problemsolving
- Provided first-rate service to all customers and potential customers
Education
Bachelor of Science - Business Administration And Management
University of Illinois
Springfield Springfield, ILHigh School Diploma -
Peoria Manual High School
Peoria, ILBachelor of Science Organizational - Leadership
Brenau University
Gainesville, GAMay 2001
Skills
- Customer service
- Problem-solving
- Time management
- Reliability
- Multitasking
- Excellent communication
- Organizational skills
- Creativity and flexibility
Certification
Certified in CPR/AED
Professionalism
Timeline
Strength Coach
Atlanta Adventist Academy
08.2024 - Current
Summer Camp Coordinator
Creme De La Creme Center of Excellence
05.2024 - 08.2024
Summer Camp Coordinator
Creme De La Creme Center of Excellence
05.2023 - 08.2023
P.E. Teacher
Duluth Adventist Christian School
08.2022 - Current
Sales Specialist
Verizon Wireless
09.2016 - 08.2021
Sales Manager
Verizon Wireless
09.2015 - 08.2016
Sales Specialist
Verizon Wireless
07.2010 - 09.2015
High School Diploma -
Peoria Manual High School
Bachelor of Science Organizational - Leadership
Brenau University
Certified in CPR/AED
Professionalism
Bachelor of Science - Business Administration And Management
University of Illinois
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