Scarlett Sofia Zamora Acosta
Heredia,H
Summary
Customer-focused, attention to details. With 13 years of experience. Trained in customer service, technical support, returns and SAP, Salesforce use with knowledge of data verification techniques and salesmanship strategies. Skilled at maintaining long-term relationships with clients and distribution channels.
Overview
13
13
years of professional experience
Work History
ML Data Associate
Amazon
Heredia, Heredia
01.2019 - Current
- Transcriptions.
- Annotations.
- GSR
- Processed ADS data to help Alexa to be more intelligent.
Operations and Enablement
HPE
Heredia, Heredia
12.2016 - 12.2018
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Collaborated with Sales department and Logistics to deliver HPE trainings on time.
Order Management Specialist
Hewlett Packard
Heredia, Costa Rica
07.2012 - 12.2016
- Order Management
- Support in portuguese for Brasil.
- Heredia.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reviewed order terms and conditions with customers to comply with company policy.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Navigated through SAP and Salesforce system to build, track and monitor orders.
Returns Associate
Hewlett Packard, HP
Heredia, Costa Rica
01.2011 - 07.2012
- Contact distribution channels of HP products.
- Documented returned product details in SAP inventory tracking system.
- Operated cash register to record transactions accurately and efficiently.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Unloaded, inspected and stored damaged and returned products.
Quality Assurance Agent
Sykes Latinamerica S.A
Heredia, Costa Rica
01.2010 - 01.2011
- Monitoring and evaluation of Nokia Siemens Networks and Alltel accounts calls.
- United Estates, Brazil and Latin america.
- Calibrated instruments and scales in production area.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Performed continuous reviews of incoming calls.
- Managed and archived quality documentation and participated in internal and external quality audits.
Technical Support Analyst
Sykes Latinamerica S.A.
Heredia, Costa Rica
01.2009 - 04.2010
- Analyzed telecommunications issues to identify troubleshooting methods needed for quick remediation.
- Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
- Reduced response time for Tier3 support tickets.
- Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection.
Education
French - French
Universidad De Costa Rica UCR
San Pedro, SJ01.2011
B2 - B2
Centro Cultural Costarricense Norteamericano.
San Pedro, SJ12.2010
Intermedio Superior - Portugués (2005-2007)
Centro De Estudos Brasileiros CEB
2008
Licenciada - Comunicación Social con
Universidad Centroamericana. UCA
2005
Informática, Entorno operativo Windows, Word, Excel e Internet. - undefined
Universidad Centroamericana UCA
2002
Diploma de Bachiller - Ciencias
Colegio Madre del Divino Pastor, y Letras
2000
Skills
- Order process management
- MS Excel
- Managing returns
- Data entry skills
- Payment collection
- Vendor Portals
- Quality assurance
Timeline
ML Data Associate
Amazon
01.2019 - Current
Operations and Enablement
HPE
12.2016 - 12.2018
Order Management Specialist
Hewlett Packard
07.2012 - 12.2016
Returns Associate
Hewlett Packard, HP
01.2011 - 07.2012
Quality Assurance Agent
Sykes Latinamerica S.A
01.2010 - 01.2011
Technical Support Analyst
Sykes Latinamerica S.A.
01.2009 - 04.2010
French - French
Universidad De Costa Rica UCR
B2 - B2
Centro Cultural Costarricense Norteamericano.
Intermedio Superior - Portugués (2005-2007)
Centro De Estudos Brasileiros CEB
Licenciada - Comunicación Social con
Universidad Centroamericana. UCA
Informática, Entorno operativo Windows, Word, Excel e Internet. - undefined
Universidad Centroamericana UCA
Diploma de Bachiller - Ciencias
Colegio Madre del Divino Pastor, y Letras