Hi, I’m
SEBASTIAN DESANTI T
San José,Zapote
Summary
Versatile professional with a strong technical background and hands on experience with corporate clients. Demonstrated ability to design and implement initiatives that enhance employee skills and contribute to organizational growth. A people-oriented individual with a track record of fostering positive team dynamics and building collaborative relationships. Aiming to leverage this unique blend of technical expertise, people orientation, training experience, and customer focus to contribute effectively in a dynamic professional environment.
Overview
2
years of professional experience
Work History
RingCentral (Sykes)SJ, SJ
Technical Trainer
12.2022 - 01.2024
Job overview
- Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Developed lesson plans, instructional materials, written practice tests and training courses.
- Designed and delivered web-based, self-directed learning materials.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Verizon Wireless (Sykes)SJ, SJ
Customer Service Representative
08.2022 - 12.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Resolved technical issues in timely manner
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency and team productivity by promoting operational best practices.
Verizon (Sykes)SJ, SJ
Collections Agent
12.2021 - 08.2022
Job overview
- Handle concerns such as refunds, reconnection and Connectivity issues
- Analyze account information to collect past due bills, create arrangements and set restrictions
- Take escalation calls as floor support agent
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Language Programs Academy
C1 from English
Talen Development
Trainer Degree from Learning Development
Cisco Networking Academy
Cisco Technical Degree from IT Essentials
Cisco Networking Academy
Cisco Technical Degree from Computer Networking And Telecommunications
Skills
Sourcing Techniques
Candidate Assessment
Talent Acquisition
Job Market Knowledge
Relationship Building
Negotiation Skills
Data-Driven Decision-Making
Communication Skills
Time Management
ATS
Critical thinking-Problem Solving
Operations Analysis
Coaching and Mentoring
Multitasking Abilities
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Trainer
RingCentral (Sykes)
12.2022 - 01.2024
Customer Service Representative
Verizon Wireless (Sykes)
08.2022 - 12.2022
Collections Agent
Verizon (Sykes)
12.2021 - 08.2022
Language Programs Academy
C1 from English
Talen Development
Trainer Degree from Learning Development
Cisco Networking Academy
Cisco Technical Degree from IT Essentials
Cisco Networking Academy
Cisco Technical Degree from Computer Networking And Telecommunications